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CEVA Logistics Reviews Summary
The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My vehicle was promptly delivered and your service was excellent.
Well informed, delivered in a timely manner and hassle free process
Really good. Car arrived quickly and was looked after.
Delivery man was in a rush, also didn't know you could ask for photos.
Competitive pricing, good tracking options and fast delivery
Good call center assistance and friendly helpful driver.
Very efficient company, kept us informed the whole time. Great service
Thank you
Second car I have moved through cava in the past month and 10/10 service both times. Everyone is super friendly and tracking first class
The booking process was smooth, and the car arrived in Brisbane on the day as scheduled.
Only disappointment was the passenger side mirror was broken on arrival. It appears someone had maybe moved it to fit in a tight spot and not put it back. You will see in your photo taken at drop point that the mirror was in the correct spot. We did not notice it at pick up until we were about to drive off, and rain was looming so we did not have time to take care of it. The lady *** who drove the car out for us saw that we had a problem with the mirror after we had said all looked good to go. Once we arrived at home we realized the mirror was broken off inside. We have had to have it repaired. ***
Great people collecting and delivering my car. In good condition when it arrived.
Good experience tracking on journey would have made it easier to plan the collection from our point of *** collection was pleasant and straight forward.
Overall not a bad service, however I paid for express and the vehicle stayed in the yard for 3.5 days. Arrived on a Saturday morning 8am and delivered on the Tuesday afternoon. Given it arrived early it could have been delivered sooner not just what until the last day of expected delivery times. Even the driver said he could have delivered sooner. Strange! Appears to be a little bit of money grabbing here, just my view.
Great experience, live chat booking excellent, easy to drop off and got here super fast!
*****
I would like to say that my experience in NSW was quite poor, while in *** was excellent. I'm rating this 5-stars as *** from ***toria was able to turn around a very poor experience prior to my car arriving in ***toria. She went over and above to assist me in receiving a car a certain day, fully understanding that the next business day I had all my *** *** and Inspections lined up. I really do appreciate this extra care to accomodate my reasonable requests. Would definitely recommend *** and Ceva. If only everyone in the company was like her.
Excellent service.
Delivered within the due time
Kept up to date with car progress
This is the fourth time I have used CEVA
Certainly will use them again
Your overseas call centres are worthless!
Lied backtracked and couldn’t give a straight answer.
Luckily the lady by the name of *** in Melbourne got to the bottom issues and sorted everything out in the time frame she promised. Call centre should be in Australia. Thanks again ***
Delivery to pickup quick and easy with very efficient and friendly receptionist.
Delivery driver very curteous and prompt and delivered the car in perfect condition.
Easy and amazing service from everyone in the company
*** was amazing, got the job done swiftly and well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members