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CEVA Logistics Reviews Summary
The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Moved my car from Perth to Victoria and the service provided was excellent.
Easy easy easy to organise.great people and fantastic service.highly recommended
Contact with the seller was not good and they arranged to meet in the afternoon then didnt ring and didnt call but collected the next day.
Contact at our end was brilliant, I received a call and was told when it would be delivered and it was delivered during the middle of the time frame given and the car was in excellent condition.
More care should be given to communication at both ends, not just one, but otherwise a fantastic experience.
From the first moment I contacted CEVA to book my car for transport From Perth to Melbourne I was greeted with a friendly helpful team member who cheerfully answered all my questions. On arrival at Perth High Wycomb Depot receptionist *** made me feel welcome and was most helpful. My friendly car attendant brought to my attention some defects ( nothing major) that were present on my car. He has a great eye for detail. I was able to track the progress of my car up to arrival at the Melbourne Truganina Depot. On arrival at Melbourne depot staff very friendly and helpfull. The Receptionist at drop off/ pick up made me feel welcome and Josh car attendant presented me with my car in a professional manner. I was allowed time to inspect my car and was very pleased to see it was in the same condition I last saw it at the Perth CEVA Depot. I would highly recommend CEVA anytime. Also rest rooms and building complexes at both locations very neat and clean and I was most impressed with the security and found it very similar to my employer Rio Tinto Iron Ore in Western Australia. Thank you CEVA.
Fantastic service through the whole process. Car arrived in a clean and damage free condition.
Car was delivered safe and high Wycombe staff were great to deal with. I didn't like being transferred to Thailand off shore customer service very very frustrating
Very professional service delivered on time and kept us informed great got deal with well done
Car delivered on time as expected.
Would recommend your services
Easy and stress free experience. Affordable and will definitely use again
My car arrived early so I was happy with that. The radio antenna was broken on arrival. A bit disappointed as they just left it broken on the passenger seat and never said anything about it.
*** *** is always very helpful when booking in vehicles,
Thank you ***
Excellent customer service right from the word go! Would thoroughly recommend Ceva.
One of the best customer service experiences I have had with a company
Great effort by The Adelaide and Brisbane front desks
Awesome customer service & friendly helpful staff. The tracking systems great.
Competitive pricing. Quick to collect vehicle and they take all care with your vehicle.
All the staff I interacted with were professional,friendly and helpful
From start to finish everything was made easy and price was unbeatable by competitors
Professional, well priced and fast service. Would highly recommend.
Thank you for picking up and delivery our vehicle promptly after booking. The price was competitive and the driver was great to deal with.
Early arrival. No scratch or dints. No Fuss. Sound as a button and respected my request for early return confirmation call because I had a way to travel to depot.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members