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CEVA Logistics

4.4

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 1 day

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1,902 reviews

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Kathryn M.
1 review
0 helpful votes
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The delivery of my vehicle came 3 days ahead of schedule which was really great. Very professional, efficient and swift service

Date of experience: June 26, 2020
Brittany P.
1 review
0 helpful votes
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Congratulations on an excellent company. Wonderful staff. The *** at the desk in Perth and Adelaide were so friendly and fun.The transfer process extremely efficient and prompt. I can't speak highly enough of you all. You turned a stressful prospect into a really enjoyable experience. MANY Thanks, Kind Regards, *** ***

Date of experience: June 26, 2020
Elijah G.
1 review
0 helpful votes
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A good customer service system, more notification to the customer would improve the service

Date of experience: June 26, 2020
Russell S.
1 review
0 helpful votes
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Need more information given to customer where the vehicle is and actual real on time tracking

Date of experience: June 26, 2020
Kevin V.
1 review
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Excellent Customer Service
Simple Step by Step Booking System
Drop of quick and smooth.
Cost effective rate

Date of experience: June 26, 2020
Austin I.
1 review
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***
June 26, 2020

***

Date of experience: June 26, 2020
Karen D.
1 review
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Super easy
June 26, 2020

Super easy. Only bad point was my car was given a hose down upon arriving in Brisbane and was left in the sun. Ended up with water spots all over it, would’ve been happier if they just left it *** so I could clean it myself.

Date of experience: June 26, 2020
Evelyn U.
1 review
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Very organised great service friendly staff and simple process

Date of experience: June 26, 2020
Shirley I.
1 review
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Great work Ceva
June 26, 2020

Great work Ceva.
*** and *** in your customer service team are 2 very pleasant young ladies who were flexible and responded to my emails immediately.
Collection and arrival of car all on time and the car was delivered 3 days earlier than advised.
Car arrived a little dusty but in excellent condition.
Thank you to the CEVA team - Well done.

Date of experience: June 26, 2020
Steve M.
1 review
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*** came to the rescue when we were unable to drive home to Melbourne from Perth due to fires and road closures. The Receptionist and the young man checking in the car were very thorough. The car arrived on the due date with no damage.

Date of experience: June 26, 2020
Jim O.
1 review
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Great service thank you

Wonderful service. Thank you

Date of experience: June 26, 2020
Pamela M.
1 review
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Thanks for the perfect move of my car from Sydney to Melbourne. Five Stars!

Date of experience: June 26, 2020
Christian D.
1 review
0 helpful votes
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A special mention to gain *** who has gone above and beyond to assist me, he is terrific

Date of experience: June 26, 2020
Benjamin C.
1 review
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From the start to finish it was smooth and hassle free

Date of experience: June 26, 2020
Samuel O.
1 review
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The reason for 4 and not 5 stars is the difficulty presented when booking, due to service staff with very strong accents, this makes booking unpleasant, constantly repetitious with failure to take down correct details making it necessary to utilize 3 staff just to give basic booking information that should not have taken longer than 12 mins to acomplish

Date of experience: June 26, 2020
Dan D.
1 review
0 helpful votes
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Excellent company for vehicle transport pleasure doing business very friendly and polite drivers

Date of experience: June 26, 2020
Frances V.
1 review
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Very reliable, dependable and professional service

Date of experience: June 26, 2020
Jacqueline N.
1 review
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Good easy way to organise a delivery of a car.
Would prefer personal follow up after initial booking to know I had done things the right way.
I suppose this is an old fellas thing.

Date of experience: June 26, 2020
Amanda Z.
1 review
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Very helpful
June 26, 2020

Very helpful. Friendly staff would recommend 10/10.

Date of experience: June 26, 2020
Amy M.
1 review
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Everyone was so friendly and lovely and was an extremely smooth process

Date of experience: June 26, 2020