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CEVA Logistics

4.4

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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1,902 reviews

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EMILY W.
1 review
0 helpful votes
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Fantastic experience. I had my Alfa *** transported from Western Australia to New South Wales. They collected from my sisters address and delivered it to my location. Vehicle was in great condition when it arrived. Loved the tracking service online and knew where the vehicle was at all times. 10/10 service. Very impressed with the focus on customer service! Received a personal call from the team 24 hours before delivery to confirm drop off location.

Date of experience: June 26, 2020
GEORGE A.
1 review
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Overall pretty good; just had issues at the pick up end, as the pick up tip tray driver didn't seem to know what he was doing: stalled car twice an then had to send for another flat bed car and another driver; I had to dealt with this from Brisbane on the phone, which was stressful

Date of experience: June 26, 2020
HAZEL L.
1 review
0 helpful votes
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I took only 10 days from *** to Brisbane and also easy to track my car.

Date of experience: June 26, 2020
JENNY A.
1 review
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Toyota Camberwell they’re the one to recommend us and we really love your service 10 out of 10 thank you very much...

Date of experience: June 26, 2020
JOHN R.
1 review
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Car arrived in good condition very promptly with no problems or delays

Date of experience: June 26, 2020
KULARATNA R.
1 review
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I am very happy the way CEVA help us to transport our vehicle from Perth to Melbourne. Price was very reasonable & drivers who collected & deliver vehicle from home were very friendly & professional. They delivered the vehicle in time in good condition..

Date of experience: June 26, 2020
LEONG F.
1 review
0 helpful votes
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Personalised when I met the individuals. The website and the telephone answerers were like *** *** ***!

Date of experience: June 26, 2020
MARGARET B.
1 review
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We are very happy with CEVA car transport, our car arrived in perfect condition from Melbourne to Perth & was delivered to us in just under a week.

Date of experience: June 26, 2020
MARK D.
1 review
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The call centre is rubbish. I spoke to several people, and all of them had no idea about the services that are offered. For example in one of my many phone calls I got into an arguement with one person who said i can't have the factory *** and tool kit in the boot because no tools are allowed to be transported, then when I dropped off the car, the people on site said I CAN have the factory *** as it's part of the car and up to 60kg of stuff in the boot without extra charge. (even though i didn't). The staff on site at both depots were all very friendly, helpful and very professional. The call centre was painful

Date of experience: June 26, 2020
MELISSA W.
1 review
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Gave updates re pick up date for car in WA. Able to track the car’s travel very easily. Car was in *** earlier than estimated. CEVA receptionist was pleasant when calling re my car’s arrival & on the day. They were very organised at the depot. *** at the depot was pleasant and professional.

Date of experience: June 26, 2020
MICHAEL B.
1 review
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Very professional and friendly service from start to finish.
Car arrived in excellent condition.
Couldn’t be happier with the choice l made.
Would not hesitate to use CEVA again,thanks to all concerned,👌.

Date of experience: June 26, 2020
MICHAEL T.
1 review
0 helpful votes
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Used CEVA twice sending a car from Perth to Melbourne. Fantastic service and fast delivery, they always get it to you a little earlier than expected. Will be using them again!^._.^

Date of experience: June 26, 2020
NEIL P.
1 review
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Good verbal communication when you get through to operator which can take sometime. The only issue is with tracking online with none of the dates being accurate. The car is intransit online in one area 14 Nov and then in another area it says that it is waiting for despatch on the 18 Nov. Vert confusing and tracking system does not seem to live.

Date of experience: June 26, 2020
PETER H.
1 review
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I found my experience with *** good and efficient, although my car arrived with a window that had fallen down but which was fine when it left the vendor. I am prepared to accept that this was a transit thing and took everything apart last Saturday and saved myself $150 at the garage by fixing a fairly difficult and complex job myself. The defect was reported to Arliegh at your Melbourne depot who was helpful.

Date of experience: June 26, 2020
PETER H.
1 review
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Thanks for great service from start to finish.
Cheers
***

Date of experience: June 26, 2020
PETER Y.
1 review
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All the relevant information to transport my vehicle from Brisbane to Melbourne was provide by the very helpful lady in the office who took down all my details and made all the necessary bookings to make the experience very painless. The vehicle arrived in Melbourne before the scheduled date which was a real bonus.

Date of experience: June 26, 2020
ROBERT M.
1 review
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The van arrived in Darwin a lot quicker than expected. When we made the booking online we were told the van would arrive in Darwin on the 8th Nov but got the phone call it arrived on the 28th Oct so very excited to get the van but the bonus was it arrived early. Booking online was easy and simple as well (not confusing at all) Thanks

Date of experience: June 26, 2020
SHARON M.
1 review
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The transport arrangement was timely and an easy process. I would have liked the vehicle tracker to be more up to date. According to the tracker my car was delivered to Davenport TAS and waited there for 5 days, however once the car tracker was updated it was only there for a couple of days.

Date of experience: June 26, 2020
STEPHANIE T.
1 review
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Easy to use, on time and stress free.
Car picked up and delivered with no problems at all
Excellent overall.

Date of experience: June 26, 2020
STEVE R.
1 review
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I used CEVA on this second occasion due to the very positive first experience and I was not let down. Everything was professional and quick, the pricing was very competitive and the vehicle arrived earlier than I expected. Importantly, it was also in excellent condition.

Date of experience: June 26, 2020