CEVA LogisticsReviews 752

Vehicle scheduled to be picked up by CEVA on 15th Oct in the morning and it's currently 5:30pm & the vehicle still remains to be picked up. I have escalated the matter & was promised that I was to to advised ASAP of a pick up time by a customer service representative which was not from Australia as I struggled to understand them. I'm left in limbo & don't know when my car will be picked up. To make matters worse I had a representative take a day off from work to hand over the vehicle & lost a days wages.

We left our car on the 14 sept to be driven interstate by the 30th. When I went to get at the other end they advised it was still sitting in the other state. No phone call to tell us of delay. Ended up costing us a lot of extra money in hire cars and despite daily phone calls to speak with someone senior management ignored all my requests and calls. Final email response (no phone call) basically said so sad too bad we really don't care. Also a scratch I queried on the car, was told I would hear from warranty team within two days of final car pick up. Guess what a week and a half later have heard nothing. It is now the 13th October. Do not use

CEVA does not disappoint... Like always, Above and Beyond in service and would recommend. Excellence at it's best.

A no fuss way to relocate a car half way across the country

Easy just waiting now for the process to begin hope it ends as well

I am very dissatisfied, after sending in all my documents to where I purchased the vehicle to be then advised after my vehicle was not collected because I did not send in the paper work to Ceva as well. They rescheduled days later for collection with the vehicle to be dropped off 5 days later (it's only an hour from the pick up and collection points!).

I again tracked my vehicle down and discovered
it was not collected on the day I was advised and it now won't be collected until the following week.

I am in urgent need of this vehicle for work and had I known this would have happened, I would have gone with another supplier.

The website allowed easy quote and the prompt confirmation
And delivery times

Very professional and quick in the planning. Haven't received car yet. Not sure how long it will take to arrive. That wasn't stated anywhere.

Did not get off to a good start when CEVA sent the invoice to a 3rd party, instead of the email address of the party that created the booking & paid the bill!
Fairly typical of the administrative mess that seems to bedevil large businesses.

Never an issue with ceva, always get the job done on time at a fair price

Awesome low prices easy to deal with no hassles quick

Fantastic experience. I had my Alfa *** transported from Western Australia to New South Wales. They collected from my sisters address and delivered it to my location. Vehicle was in great condition when it arrived. Loved the tracking service online and knew where the vehicle was at all times. 10/10 service. Very impressed with the focus on customer service! Received a personal call from the team 24 hours before delivery to confirm drop off location.