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CEVA Logistics

4.5

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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GAVIN F.
1 review
0 helpful votes
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Tracking was handy, call centre staff did everything they committed to.

Date of experience: June 26, 2020
Ian H.
1 review
0 helpful votes
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No problems with any of the dealings with Ceva all updates were timely.

Date of experience: June 26, 2020
Jeanette H.
1 review
0 helpful votes
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Very good the car was delivered exactly to our front door in perfect condition and the service was friendly and helpful we have already given your number to a friend with a good recommmendation

Date of experience: June 26, 2020
JENNY R.
1 review
0 helpful votes
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Car arrived prior to delivery date which was great.
However, the car sat in the depot for 6 days, prior to final delivery. The car was left in an unenclosed area where staff havd access to vehicle to sit in and eat their lunch. McDonalds and Subway papers, wrappers and napkins left in the car and stuffed in bumper bar. Wasn't really impressed.
Otherwise all good.

Date of experience: June 26, 2020
Laurence M.
1 review
0 helpful votes
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Excellent!
June 26, 2020

Excellent!
Lianne and the Team in Perth and your Team in Minto where I dropped my car off are a real credit to your company.
I am a small business owner and was very impressed by your staff and their attitude to myself and my wife as customers.
Well done CEVA.

Date of experience: June 26, 2020
LEE S.
1 review
0 helpful votes
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Very good service and the staff were friendly to deal with. Well done!

Date of experience: June 26, 2020
LOUISE C.
1 review
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Everyone was really helpful and very friendly and professional

Date of experience: June 26, 2020
MANH V.
1 review
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Prompt and informative. Car shipped from Melbourne to Brisbane and was done swiftly and smoothly. Delivered 2 days earlier than expected, door to door service. Would recommend.

Date of experience: June 26, 2020
MARK M.
1 review
0 helpful votes
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Both the admin *** I spoke to at the Truganina depot and Minto depot were very helpful,your off shore call centre *** not so good.
Car came quicker than forcast

Date of experience: June 26, 2020
MARK V.
1 review
0 helpful votes
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I used Ceva based on a personal recommendation and they lived up to their reputation. I was also impressed by the kind and professional way the woman at the Wingfield front desk engaged in training a new employee. I had the opportunity to observe this as I was waiting for a few minutes for my car to be brought out.

Date of experience: June 26, 2020
MERL S.
1 review
0 helpful votes
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Awesome service from start to finish. A pleasure to deal with. Thankyou.

Date of experience: June 26, 2020
MICHAEL R.
1 review
0 helpful votes
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The whole process was easy, from booking and dropping my car off to picking it up at the other end. Transit time was much quicker than expected, and I appreciated the option to transport personal effects in the car at an additional cost.

Date of experience: June 26, 2020
Nick D.
1 review
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Was happy with my recent experience. Yet to wash my car but all appears well upon pick-up yesterday from your Minto Depot. Online tracking was surprisingly pretty good. Not a fan of your overseas call centre and prefer to deal direct with people locally at the depot level. Would have liked to know more about your internal procedures when transporting cars b/w depot to rail, rail to road etc to provide myself with a little more comfort on how my car was being handled. Was very anxious to ensure my car was not damaged in any way, and requested it not be washed (it wasn't). Being an older air-cooled car, even the warm-up procedure before driving the car is important to ensure longevity of the motor etc. I got the premium service, and enquired about the race car service but was told it was not an option as my car is not lower than 110mm. Would be good to have a more personal service with a direct contact but understand you probably work off volume and turnover. Like I said, so far it appears my car arrived without any noticeable damage, and it arrived on time, so I'm happy.

Date of experience: June 26, 2020
PAUL W.
1 review
0 helpful votes
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I bought a ute in WA and CEVA transported it to a small town in the Mid North Coast of NSW. Icould track the vehicle at every point and all contact was by friendly staff. I would have no hesitation with using CEVA for car carrying, should the occasion arise.

Date of experience: June 26, 2020
PETER H.
1 review
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Car was on time and the vehicle tracking is awesome.

Date of experience: June 26, 2020
PETER M.
1 review
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The guys at Ceva in Perth waited for us on Saturday as we had car troubles and the pick up in Melbourne everyone was very helpful and Friendly

Date of experience: June 26, 2020
RUSSELL G.
1 review
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Smooth operation and kept informed no problems at all
All kept to times promised
Car in good order

Date of experience: June 26, 2020
SARAH A.
1 review
0 helpful votes
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Great service with car being delivered on the promised day and all went smoothly

Date of experience: June 26, 2020
STEPHEN T.
1 review
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No problems and no surprises - all you want from transport.

Date of experience: June 26, 2020
SUZANNE W.
1 review
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You made the whole car transport exercise painless and were very professional throughout the job, taking excellent care of our car.

Date of experience: June 26, 2020