SendleReviews 515

I've been waiting for an order to be picked up for 5 working days now and customer service is just telling me that someone will come the next day. This is ridiculous I've been stuck at home for 8-6pm for a whole week. I've done every instruction and amended pick up instructions a few times as suggested by CS and nothing. I would never use this service again. My package is still waiting to be picked up but I'm just going to go via Australia Post on Monday. I am extremely disappointed in sendle

Sendle lost a parcel that I sent. I placed a complaint and they responded that they don; t know where the parcel is and that I can put a claim for up to $300. I sent them all that they asked for, including invoice and proof of purchase. I only got an email from them saying that in 2 days the claim will be cancelled if I don't respond. I tried replying to that email, then sending various emails to their contact form, but it's been 3 weeks and they didn't bother responding any of them.
They don't list a phone number and now I know why.
Don't use them, they will steal your money and your packages

I've been using Sendle for a few weeks now, wish I had read up on their reviews before I used them. Some deliveries go smoothly, but others are just sent to their 'Agent' and thus they no not deliver door to door. Might be cheap, but not worth putting your business reputation at risk. Will not refund.

Avid this company at all costs if your business depends on timely deliveries to customers.
Waited 6 business days for a parcel to be picked up despite frequent requests to Sendle support. (Pickup Guarantee states "if for some reason the driver doesn't make it after 2 days, we will send a dedicated pickup driver, at our expense, to make sure that the parcel is on its way"). Told order cancelled by Sendle because of "no access to collect parcel". This is completely false. Property was never unattended, with full access at all times (see pics) - both other homes on 4 m wide shared driveway have parking for 3 and 7 cars respectively off the driveway (and one family was overseas), our property has no gate, and only one vehicle parked in a 7 vehicle courtyard. Other couriers attend the property frequently, up to and including 4 tonne trucks. Then told Sendle have no dedicated driver for my area (I live in middle of metropolitan Sydney!)
Next order - gave Sendle the benefit of the doubt in case local subcontracted courier was at fault, and booked a job which required me to drop parcel off. I then drove to 2 closest locations on Sendle's list of drop off points - where both locations told me they have never heard of Sendle and do not accept parcels for couriers!
Almost impossible to escalate problems beyond frontline email support staff, and totally impossible to speak to anyone by phone to try and resolve. Sendle used to have great service - what has changed? Now focussed on money instead of customer service.

My advice, AVOID Sendle. We've had them here in Australia for some time and now their expanding to ruin people's days across the US. At least we can give our friends across the globe fair warning. With Sendle its all good when things go smoothly, otherwise there is zero care for the customer or their goods. Sendle will drop you quicker than a hot potato. I sent a parcel with Sendle and they completely ignored the delivery instruction resulting in the loss of the package and despite being negligent they just wiped their hands of responsibility. It cost me $300. They are not a company with any integrity. Buyer Beware. You've been warned.

If I could give this poor excuse for a company a 0 or a negative score I would. Their customer service is a joke. They claim to have attempted to deliver my item which is an straight out lie. I work in a corporate office with a large mailing room. I raised my concerns to Sendle support and they could not provide a suitable reason as to why I didn't receive my item. They then told me they would attempt a re-delivery. It's been 6 business days and still no item. It's stuck in Melbourne, coincidentally the same city it needs to be delivered too.

Sendle stole my parcel. Then said they had no proof parcels picked up. I told them I have proof sendle driver contacted me today saying he had my parcel.

Give me your manager's name I'm filing a thrift report.

Also I have a email from sendle staying both items were picked up on the day and both are traveling under the one scanned ticket.

Now give me your manager's contact details.

They refuse to give contact details to file a theft report to police.

Most disgusting service...

Had 2 ebay items to go overseas and added a 3rd item and after 4 days no pickup
Customer service kept saying tomorrow and after 2nd failure stopped replying
Found bosses Mobile number but he doesn't care and didn't bother to reply Shows what he's all about just doesn't care if you lose $1000 from your sales Another customer had his item thrown 20m away from his home and luckily he saw it or it would have cost me Absolute crap company when they can't even have a contact number This should be illegal

First they said the were planning on leaving my package outside even though they were told it was unsafe and not to. They were indifferent and said they intended to anyway.
The sender contacted them and asked them to return it instead and they refused.
Then they sent an email saying a delivery card was left which it never was, the number in the email didn't work either.
Now neither myself or the sender know where the package is or what's going on and they won't respond anymore.
I will be going to consumer affairs.

No attempt to deliver parcel to front door (we were home), parcel was then thrown over the fence, where our dogs were and was completely destroyed before we realised it had been delivered. Contacted Sendle, they admit fault, but will not pay damages for parcel to be replaced. Bunch of robbing thieving B******ds, who dont even have the decency to have a contact number, and want to hide behind their BS script.
DO NOT USE even if the price is tempting.

Over two weeks ago an item I purchased was dropped off to a pick up hub. They accepted the parcel that had been booked for collection with couriers please. The sender had traveled over an hour out of her way to do this as shes a nurse and the parcel couldnt be picked up from her home or work. After almost a week of it not moving I contacted sendle and was told to keep checking the tracking page. Not helpful! It was only after I gave them bad feedback that they actually looked into it and said it hadn't been collected because it was too large to be stored at that hub and yet it has sat at that hub for 2 weeks! The hub accepted it, the booking was fine. Its an absolute cop out and they wont fix it. They told me to contact to the sender, the sender has been trying to contact them for a week!