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Sendle Reviews Summary
Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.
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I own an online store, I sent a parcel by this company for the first time.
At first they said it was lost, so I sent it by another delivery service, and after a couple of days it was at my customer, unfortunately I did not get any help from the support, and only lost money and goods.
Deliberately false and misleading propaganda on the Sendle website…there is no "24/7 live team support"…it's a useless chat bot.
No respectful company operates in this fashion.
ITEMS DO NOT "ARRIVE WITHIN 2 DAYS" - you would be lucky if a local delivery took 3 weeks.
Hi Yy, we're so sorry to hear that your experience with us has not been ideal. We're keen on sorting this out. If you can send us the details of your concern here, we'll have this further reviewed and see how we can have this best addressed. Thanks and speak soon!
I have sent a parcel in December 2023 from Sydney (dropped at a Sendle collection centre) to another Sydney suburb (to Amazon) using SENDLE. The parcel never arrived, raised an investigation with them, no luck the parcel is lost.
What is absolutely unbelievable is that SENDLE does not assume ANY responsibility whatsoever, it is at the sender's risk! Have you ever heard such nonsense?
So be warned, big lottery here, if you send anything with Sendle, you are on your own. My advice is to stay clear of them, they are not responsible for anything! No refund, and they kept even my money paid for a service that was never completed.
We're sorry to hear that your parcel has been lost, Florin. Considering that this parcel has been addressed to an Amazon warehouse and these areas are not within our delivery coverage, I'm afraid this is not covered by our Sendle Cover Policy. Feel free to reach us via email or chat in case you have further questions or concerns regarding this, just head to the lower-right section of this page to get started: https://support.sendle.com/hc/en-au.Thanks and we hope to see you there
Avoid Sendle at all costs. Deliveries that should take days end up taking weeks. Their customer service is useless because they outsource to third parties so they have no idea where the parcel is and keep making promises they do not keep. Sendle is trash.
Thank you for your honest feedback, Sam. We understand that you've experienced several issues with our service. Know that we're keen on sorting this out with you. Please send us a message via email or chat with the details of your concern so we can have this clarified and addressed on our Support channels. Just head to the lower-right section of this page to get started: https://support.sendle.com/hc/en-au. We hope to see you there!
As a new customer I scheduled a picup for Friday, waitied all day, contacted support after 6pm ( the cutoff time they pick up) to be told that it we need to be rescheduled for Monday. Waited all day on Monday and no one ever showed up again on this date. Now they want to reschedule tomorrow. LOL what a joke. DO NOT TRUST this Company
So sorry to hear that your parcel has been missed for collection. We're keen on sorting this out. If you can send us a message via email or chat, we'll have this clarified and addressed on our Support channels. Just head to the lower-right section of this page to get started: https://support.sendle.com/hc/en-au.Thanks and we hope to see you there
Purchased a $600+ item on "NO AUTHORITY TO LEAVE" for the package to be delivered 4 weeks after it was supposed to be to a ROADSIDE verge THREE houses from my property. ON THE SIDE OF A FOOTPATH. Not even to a house! (They sent me a picture of the package on the verge) obviously it never got to me and someone else now has taken it from the footpath. 12 emails back and forward they have taken no responsibility and said their driver said it was delivered and to take this up with the police. Even though the picture clearly shows it was not delivered to my address. DO NOT USE THIS SERVICE. I am absolutely horrified at their lack of customer service and ability to provide a service they promise.
Thanks for raising this with us, Kelsey. So sorry to hear that you have not received your parcel. Allow us to look into this further for you. Please send us your Sendle Order Reference number so we can have this reviewed and to ensure all bases have been covered in having this addressed. We hope to hear from you soon
Perfect Christmas gift for my kids in remembrance of their grandmother's delicious biscuits! Beautiful cutting boards!
Thank you so much!
Even though the cost feels a little high, it is on par with most other delivery services for small businesses. The site makes sending a parcel a piece of cake, they have always been reliable, fast and efficient. After 200 shipments the price will come down a bit so hopefully I can keep using them and bring my cost of shipping down to a price that I can work into my online orders to increase overall sales!
Many thanks for this, Kim! Your feedback means a lot to us - we'll make sure to share it with the rest of the Team for all the good vibes. Happy Sendling!
I've been a sendle customer for 3 years now and it is amazing. I use it to ship for my small business and the prices can't be beat, the shipping time is fast, and they are great at giving updates. I will continue to use it because it's overall a great website.
Appreciate your feedback, Gabrielle! We're glad to hear that our service works well for your business. We look forward to Sendling more parcels with you!
I would HIGHLY Advise anyone thinking about using Sendle services to think again.
I had used Sendle via the eBay integration to send a parcel. The parcel was lost, the seller opened a dispute via eBay and got a refund.
The next day, Sendle "Found" the package, I had requested they return it - they did not and delivered it and then told me I could not claim insurance on the package because the item wasn't 'lost'. All in all, my buyer got a free item and I'm out the total value of the item.
To note - support was useless and I was told that they do not have any phone numbers at all by Jeff/Pedro on the support email.
We're sorry to hear that your parcel's delivery has not been as seamless as you expected, Luke. If you can share with us your Sendle Order Reference number, we'll have this further reviewed to ensure that all bases have been covered on having this addressed. Thanks and we hope to hear from you soon
Their deliver times are horrid, you "might" get your package within the time estimated or two weeks after it. But 99% of the time it will be weeks after the estimate.
Many thanks for your honest feedback, Samuel. We're sorry to hear that there have been delays in your parcel's delivery. Allow us to look into this further for you. Please send us a message via email or chat so we can have this further reviewed and accordingly addressed. Just head to the lower-right section of this page to get started: https://support.sendle.com/hc/en-au.Thanks and we hope to hear from you soon!
Been on eBay since 2008 and never heard of Sendle. Claimed it was delivered around 2pm yet no package exists anywhere. This is an apartment complex and the deliverer probably just dropped it off wherever. And YES my specific apartment number was included on the address also.
Hi Kyle, thank you for your honest feedback and we're so sorry to hear that you have not received your parcel despite being scanned as delivered.
From what we see, the investigation to have this clarified is already underway. Through the investigation, we should be able to further confirm the details of your parcel's delivery so we can have this fully sorted out.
The investigation may take a maximum of 5 business days to ensure we've covered all bases but no worries as real-time updates will continue to reflect on your tracking page.
In the meantime, we'd like to seek your extended patience. Rest assured that we'll do our best to have this addressed. Thanks again!
Hi.
I booked a shipment from Melbourne to Perth with having same size & weight of the all 5 boxes.
But Sendle did the variation on the bill & charged me more for 3 boxes. However all the boxes were same.
This is absolutely a cheating a wrong measurement of volume & weight.
I have now stopped working with Sendle.
I love using sendle, but I wish I could be a bit more cheaper for smaller packages
Hi Patrick! Thank you for your positive feedback. We are glad you love using our services.
Rest assured we continuously improve our pricing tiers and the more you send, the more you get discounts. :) You may check this link for additional details of our prices https://support.sendle.com/hc/en-au/articles/20602102197785-Ship-Save
We are looking forward to delivering more parcels to you! Happy Sendling.
Packages are picked up on time. I like the saved packages feature and that the site remembers past addresses. Prices are good too.
Terrible -this is the worst parcel pick up i have ever encountered. Booked NOV 2 - no pick up still on NOV 13. Your automated answers do nothing for me as a customer - really disillusioned- I've had 2 previous parcel sent with sendle that were very good.
So 12 days later i still don't know when it will be picked up
Im too scared to reschedule- does that send me to back of line.
Hi Hamish! Really sorry about this experience and thanks for sharing it with us. We've escalated this with our pickup provider and are working closely with our Network Team to have your parcel collected at the soonest possible time. Our Support Team has stepped in to help with the case, monitor the progress and follow through as necessary until your parcel is successfully picked up.
If you have helpful pickup instructions you'd like to share to aid the driver in the successful collection of your package, you may share them with us through https://support.sendle.com/hc/en-au.
Thanks for your patience while we work on this for you, Hamish. Please rest assured that we'll do our best to get your parcel moving.
I am a newer reseller in Canada. Sendle has great rates and I have always had a smooth shipping experience!
Lots of lost packages and lots of return to sender for no reason
Hi Kathlin, we're sorry to hear about this. Please send us a chat or an email at sendle.com/help so our Support team can help review your account and address your concerns. Thanks and we'll see you there.
Every time I have packages for collection your driver either does not come and/or lies that the package was not available. On Many occasions they have picked all the packages first sent an email that pickup was successful and later the same day said it was unsuccessful citing 1 of 3 packages to the same customer was unavailable which once again is a lie
Hi Muriel, thanks for leaving a feedback. We're sorry to hear that some of your parcels are being tagged as futile or are not collected on the scheduled date. We've taken a look at your account and can confirm that these incidents. To help you out, we've raised this to our Network team so that they can look deeper into the driver's performance in your area and hopefully prevent such instances from happening again. Rest assured that we'll do our best to improve our services from here on.
Should you have concerns moving forward, please send us a chat or an email at sendle.com/help so our Support team can assist you. Thank you.
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Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kate, we're sorry to hear that your parcel was declared lost. We understand that you sent a replacement item to your customer as the first parcel was deemed lost. We'd like to look into this further - can you please send us a chat or an email at sendle.com/help so our Support team can look into this incident further?