SendleReviews 515

After been with this company for many years and yes put up with their delays and excuses and liars
I've now gone back to Aussie post after realizing they have been overcharging for my 2 same size items I've been sending for years.
Please be aware the quote and amount you pay and see is not always so in fact nearly every transaction they take more off your credit card but you don't know that unless you go through your statements thoroughly.
It's very dishonest that I can send the same item day in day out but each day has a different price
Even though it's going to the same place town or state.
Even though I weigh measure click the correct box
BE AWARE sendle is a very dishonest company and I've had enough, good bye to the worst courier company in Australia run for your lives customers do not send through Sendle they are rip offs dishonest they cannot be contacted by phone, they lie and do not care about you the customet

My question is do sendle care about customer service or are they too busy floating on their EGOS? Thinking they are doing a wonderful service. No contact, a site that for all intents and purposes keeps going around in circles as well as computerized responses to questions. I have used sendle in the past, initially they were good, now it is impossible to get anywhere with them. They were supposed to have reset my email address and have not, I cannot get anywhere as they have no phone contact. Is this how they run a business? Also if I had the amount of negative reviews they have had I would lift my game or get out of the game. I guess I will be shopping for a different delivery service even though I am a pensioner, it will be worth the extra without the stress. Linda Milazzo

Just so poor. No customer service, my parcel has now been nearly 3 weeks since it was supposed to be delivered and there is no way of contacting them. Don't use them, just don't

1. I order a gift from Ajan Khanna in May 2020 worth 100 Aus $.
2. Expected delivery between 20th to 25th May 2020.
3. Tracking continued to show "unable to deliver" until 27th May.
4. Meanwhile no communications, alerts or phone calls to the receiver.
5. "Parcel return" back without any explanation. No response to email enquiries.
6. Ajan Khanna refunded me the cost MINUS the delivery charge of 15 Aus $ he paid to Sendle.
7. So he the loser- The customer.
Good job ROBBERS.

Do not be tempted by their slightly cheaper prices. SENDLE do not care about whether your parcel arrives or not. They take absolutely no responsibility at all. In most cases they do not provide insurance either so they completely wipe their hands when a parcel goes missing... which is very often. They have almost ruined our small business. Go to Australia post. Every parcel comes with automatic insurance. Much much better service too. Can't even pick up the phone and call Sendle. Their customer service is an absolute joke.

1. Sent a parcel on 4th April 2020.
2. Parcel went missing after Estimated of Delivery + 2 business days.
3. Sendle sent an EMAIL to my receiver to confirm non-receipt of parcel. No response to the RECIPIENT's EMAIL within 2 days, and that means your parcel will be recorded as received.
4. Took another few days for Sendle to VERIFY it was lost.
5. Do not be a penny pincher. Money wise pound foolish. HORRIBLE.
6. Lost value A$350. I am still waiting for them to compensate!

It says delivered when we have cameras
Nothing delivered they don't care, the same driver stole so much off our stock it's unbelievable? He keeps doing it and now we know it's him because apparently our parcel which is a huge box was delivered when our cameras show otherwise! And they do nothing about it
SEND AT YOUR OWN RISK
DONT USE THIS COMPANY
We need to get a class action going so all us small businesses can get compensated for our losses

Organised for collection of my parcel on the 9th of March 2020. Delivery was from Sydney to Perth. Parcel was never delivered to site and was instead dropped at a 'hubbed location'. No card was left at the delivery address, contrary to what Sendle have advised. Have been chasing up the return of my parcel for nearly TWO MONTHS. Today being the 4th of May 2020. They have also not responded to my emails asking for updates, so I have no idea where my package even is.

Disgusting excuse for customer service.

Sendle have not PICKED UP MY PARCEL. It's been 14 days now awaiting pick up! And they don't reply to my messages. My mum died on Monday and my aunt died today, I cannot believe I have had to spend my time on this and I have been a customer of theirs since 2015. Also It would be good if Sendle didn't rip a long term loyal customer off. I was charged extra for my parcel as it apparently weighed 2kg and was 34 X 30 cm yet I have photos of this parcel showing it is so small it was smaller than the Sendle label of 10 X 15 cm which was wrapped across 2 of its surfaces. It contained a ladies watch weighing 123g. I have a message from the buyer thanking me for this watch. I've now noticed they've put an extra $2 or $5 on a few other invoices. Sendle is refusing to give me a refund even though it's obvious they have made a mistake and overcharged me again. LUCKY I HAVE PROOF of their dishonesty, I recommend that you photograph every parcel showing its weight and size as they will rip you off.