RPI Designs

Not a good company... like so many others I had to file a claim with my CC company.
They emailed 24 hours after online order saying they needed an additional $25 to process my order as their website price was wrong, no worries I just cancelled the order and ordered alsewhere.
Two emails canceling my order at 8:00am and 6 phone calls all day with disabled voicemail messaging on their phone number.
9 hours after canceling the entire order number I got the "label created" message and they sent out the other item after reading my emails, then said they can't take back and refund anything that has been sent out.
I've got almost 40 years of building and owning vettes with almost 40 years of ordering parts... this guy is a snake, just Google the company.

I can tell you how bad an experience this order has been. This adventure has cost me 4 weeks in time and $495.64 for nothing but a pain in the butt. This was my first time ordering from RPI and most likely my last. RPI seems to be just a desk middleman that transfers the work to the customer. The order did not fit, and I called the day they arrived, and the runaround started. I had to call your vendor, Corvette Central, to get a resolution. Now the return paperwork comes from Corvette Central, and I have to return it to them. Why not RPI? That is who I purchased from. After a month's runaround, I now have to go through even more. RPI has done nothing to support me, yet you want me to pay for shipping both ways and take a 20% hit to pay you for my pain and your poor service. Quite the gimmick you're running. Can't see your company lasting long with this kind of servi

I have tried calling them, emailed over 20 times, and no one calls or emails back. They toke my order, they toke my money but never sent the part, it's been almost a month and a half now.
STAY AWAY FROM THE SCAM COMPANY

https://www.bbb.org/us/oh/salem/profile/auto-parts/pfyccom-*******6984
Would not buy from them ever, ¡!

RPI Designs is not a reputable company. They post low prices to get your attention them try to extort additional money to fulfill your order.
Customer service is non existent.
Do yoursf a favor and steer clear.

The absolute worst products and and even worse customer service. Ordered C8 engine panels with the understanding it would be 4-6 weeks. 10 weeks later I get them. Fiberglass was so crappy the back side was hanging off, Mounting holes were not cleaned up or even remotely large enough for fastener. I had sent 4 emails asking for progress and no response till I threatened disputing charge on the parts I had not yet received. Just terrible people.

I have purchased a lot of accessories from RPI Designs. I have always had great service from ordering (Paul) to the customer service (Tammy). The product and if paint was needed on the accessories it was top quality. The packaging was perfect as well. Great job RPI. I will continue to order from your company. Most accessories on the pictures are from RPI. 5 Stars!

Don't be fooled by thier website statement that says "Custom painted parts and hydro carbon fiber parts are made to order and take about 4-5 weeks for delivery"... I have place 2 seperate orders with them and the 1st one took 11 weeks and the 2nd one I am still wiating on and I am in week 8 at this point. Very poor custiomer service...they are very hard to get a hold of...they rarely respond to emails...and when you do get a hold of them...all they ever say is we are currently expercing delays...I should have never placed my 2nd order...trust me when I say there will not be a 3rd. I highly do NOT receommend you order anything fro them.

I am happy to say that I did receive my order. I was skeptical as I was not able to reach anyone and my email inquiry was not answered as well as the link that I was provided with for my order did not work. I ordered from them on May 14,2023 and today (May 23,2023) I actually did reach a very nice woman who told me my order was scheduled to arrive today. Low and behold, it just arrived! In order to be fair, I need to let people know that this business is legit, but I would caution that they are probably frustrating to work with because they are extremely difficult to get in touch with. My order was accurate and the price was good. I can't say what a return situation would be, but for my specific order I am giving them a 3 star up from 1 star because of the price of the product.

This company is a total scam. They don't return calls.They sell parts that are junk or not tested properly.Do not waste your money or time on these monkeys.

Ordered smoked taillight lenses in December and item came broken. Reached out to customer and left a voicemail. Tammy responded via email and wanted photos. I sent the photos and asked for a refund. She wanted to replace. I decline because it obviously was lacking in workmanship. She got bent out of shape and said she'd file a claim on my behalf with USPS. This would take over 6 weeks (especially with USPS). I advised her that she should open the dispute with them on their behalf since they did the shipping not me. I opened a dispute with PayPal and finally got my refund today over a month later. Steer clear of this company because if you do have a problem getting a refund will not be an easy task.

I purchased a high wing spoiler for my 2021 C8 Corvette. I was advised of a 5 week lag time as the product needed to be painted. After 5 weeks I contacted for the status and was told it was in the paint shop and was hung up on. I have attempted to contact them by phone (voice mail) and no response, email, no response. I tried calling again today and was hung up on as I was putting in my voice mail. Finally got fed up and contacted my bank. They are going to dispute my purchase for me and attempt to refund me my money. Beware of this company.

I purchased an item from this company and it arrived damaged. The company wanted me to pay for the return of a damaged item and recieve a 20 percent restock fee. The customer service was very unprofessional and i will refuse to use the company again

Having bought some aftermarket lights for my C7 I had led failures. So far 3 emails sent asking to obtain a replacement and no response.

Cheap is not always cheap.

I was thinking about calling about my spoiler but by looking at this reviews i know i will be wasting my time. I will not be making the same mistake ever again. Do not buy from this people unless you are willing to wait a month or 2 or 3.

Bought tires from madison motorparts and then got a email saying they needed another $140 since their website was wrong and I couldn't remember the name of the lady I talked to when I called to verify the price. Now 3 days later I have tires from prioritytire for just a few dollars more no where close to 140. Terrible business, Terrible customer service. Waste of time

Never ships when promised! Poor customer service! No communication! Nobody answers the phone! And here is the punchline, they overcharge for sales tax. Do the math and you'll see how they are ripping you off. I placed my order on a Sunday, they claim they shipped the product, I tried to get them to correct the sales tax to the proper amount, and all they did was cancel my order on Wednesday and refund my money, which means they lied and never shipped the product, wasted three days of my time. Stay away!