On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
RPI Designs has 87 customer reviews and ranks 776th in the Auto Parts category. Common review topics include customer service.
Great Quality Product. Painted and made to order items are well worth the wait. Will definitely use them in the future.
Placed two custom orders in early May. The first order was received 13 weeks later and the other 18 weeks later! Every time I inquired I was informed the order would go out within next few days which never happened. The first item I received was a custom painted plenum cover. The pictures posted on the web site are NOTHING like what I received. The paint coverage quality is terrible and doesn't truly match the actual car color. The paint blistered in a dozen spots after an initial 60 minute drive! Inexcusable! The custom painted billet caps look great but they don't all fit despite the fact I have the model make/year the web site says these will fit. This company does not care at all about customer service or product quality. I'm trying to get a refund but seriously doubt they will agree. Take my advice and DO NOT order anything from this company unless you want to throw away several hundred of your hard earned dollars for products that make your car look cheaper not better. SAD! I am also in the process of filing a complaint with the Better Business Bureau since they claim they are "Accredited" by the BBB which is simply a joke.
I ordered some painted pieces to cover my lower fuel rail coils Laguna Blue to match my C7.
I was told that I would have to wait around 6 weeks for my order to ship out. I waited the month and a half until my order arrived and I couldn't be happier with the results!
Nice quality and perfect color match.
Now I'm just deciding what to buy next!
I ordered a C5 Corvette Borla exhaust for my 1999 and it arrived a day before the service date I had scheduled at my local dealer. The exhaust sounds great! Thank you fellas!
The parts look great. They sent the wrong wind screen at first. And communicated well to get the problem fixed. The delivery was ok it took 17 days but they randomly show up with out any notice. No tracking system in place. That needs improvement. They are hard to get in contact with on the phone. So i tricked the system and called the sales line option instead of the shipping option. Thats how i was able to get answers. I have had mu parts 2 weeks and my order status still shows processing. I will use them again
I ordered a grill cover for my C7 Corvette. It fit great in covers that ugly chrome up perfectly. I attached a photo below as you can see it gets rid of that long chrome strip. I had it painted and carbon flash metallic.
It's been 13 days since my order and after two phone calls that left me on hold only to go to answering machine then two emails I have yet to get any information on my order? Mo tracking no it's in or out of stock just nothing. I will never use them or recommend then again.
I wish I had read these reviews before placing my order back in April 2021. After almost 4 months, I still have not received my painted billet caps. There is no response and no ETA despite several e-mail follow ups. I finally received the painted engine plenum cover and it was obvious right out of the box that the paint was applied poorly and may have just been sprayed with one quick coat. It did not match the depth of the normal paint and did not look anything like the quality of pictures on the RPI web site. But, the color was close enough and it is under the hood so I went ahead an installed it. My quality concerns were confirmed after the first drive when the engine heat caused the paint to separate from the cover!
Extremely dissatisfied and not sure if I will ever get the engine caps or cover corrected. If nothing in the next week or so, I'll dispute with c-card company and report to BBB. Pretty sad their service is this poor.
I ordered three items from them on May 20,2021. I received an email the next day saying the items are in their paint shop. It has been 11 weeks and I got two of the items. I have been calling, emailing them for status on the third item but no one return my calls or reply to my emails. I finally got a hold of Jennifer on August 3 and told her the problems I have been experiencing with them not getting back to me. DO NOT do business with this company, you will regret it. Their prices are not any cheaper than other companies. I've dealt with Corvette Mods and they're great.
I just bought a C3 Vette 6 weeks ago. I ordered a C3 Upper Shifter Boot from them and it is too big for the fit. Not even close. I asked to send back for refund and nothing but crickets. I did pay through PayPal so I inquired through them and RPI (should be RIP OFF) agreed to refund for returned product. They will not pay for shipping back. Their customer service is non existent. PLEASE GO SOMEWHERE ELSE FOR YOUR PARTS! I sure hope that I get my money back seeing I sent the part back and won't have anything to show for my $42. If I could give them a minus stars, I would.
UPDATE: Got my money refunded minus the $4.31 it cost me to send it back.
I ordered the blacked out acrylic side markers for my Z06. The fit is terrible, I could of used a sharpie and coloured them in and they would of looked better. What a terrible I'll fitting product. I contacted RPI and Paul asked for pics which I sent to him. Never heard back from Paul or RPI. I followed up with 3 more emails and crickets. What crap customer service. Don't waste your money or time with this company and if this product is any indication of quality work stay clear.
Wouldn't think I would actually have to post something like this but I have been left with no choice due to the poor customer service provided by this company. I had two issues, one of which I somewhat had to resolve myself and the other is still outstanding despite repeated requests to refund my card for product not received. The first issue was a painted air intake cover for my 2018 mustang. It did not fit properly and I was told after several requests that the couple of pieces of double faced tape supplied would hold it. It didn't hold due to it being misshaped. I had to put a whole roll of my own purchased double faced tape and glue to be able to twist it enough to make it fit. Then they never delivered my billet engine caps. Ordered on 3/13. Called when painted parts came in without the caps on 4/26. Said they would text the guy who handles that. Followed up with email on 4/27 no reply. Followed up with email to Jennifer on 5/3. Finally a reply by email on 5/7 saying some parts came in but not mine, "do I want to wait". I emailed Jennifer back no and to give me a refund. No reply at all. Emailed Jennifer again on 5/13 for a refund with no reply. Called again and spoke with Jennifer who said she had to "text the guy". No response back. Final email on the 5/21 begging again for an email before taking action with credit card, BBB or social media if not contacted and refunded by 5:00 that day. 3 days later not a peep! Out $210 plus tax with no product or refund. And have a doctored $116 painted air intake that I had to spend another $10 in parts to get on "enough" but not the way it should be. Unfortunately, I didn't read some of the warnings and negative reviews on a few other websites. Buyer beware!
This company is also Southern Car Parts, not sure why, likely due to all the negative reviews I wish i had read before ordering.
Orded a Torch Red console cushion, Ruby Red was shipped (Burgundy). Called, left a message, emailed, got a response saying my order # was not in their system. I scanned the copy of their packing list, with the order on it and have never heard from them since. Tried again today and will update if anything positive happens. Buyer Beware. Also charged me for Bose Gold speaker decals that never shipped. No answer on those, yet they show they have them on eBay (didn't order from eBay) I did order these from another reputable Corvette Parts dealer and received them in 3 days.
I bought a Anderson Carbon Fiber trunk lid. The trunk lid was delivered later than expected (no problem). Package arrived with some damage to the cardboard and shipper made a note. Took the lid out of the box which by the way loosely packaged. The right rear corner had been dropped and spider cracked the carbon fiber. Sent emails the day of an no response. Sent more emails and made calls with no answers. Finally they respond with claim denied. They claim I got what I ordered so be happy. Going to go for refund again through credit card company. I have cannot remmber when I had such bad service from a supplier. My Mustang upgrades with be coming from someone else.
They don't stock what they offer for sale and will cancel orders with no examination, would never order from
DO NOT do business with this company. They charged my card for MORE than the actual receipt price and only shipped 1 item of the 4 that I ordered. It's now been over 5 months and they have not shipped the other items. They never answer the phone nor do they return messages, emails, or DM's. They should NOT be in business.
Ordered some C8 Fold up Chairs Dec 11th as a Christmas gift. Contacted them first a few days later to check on status. Left message, no return call. Few days later tried again, no return call. Now we're two weeks after Christmas and I tried again. YOU GUESSED IT, no answer. I think this place may be a scam, they sure charged my Credit Card quickly.
Ordered c3 parking brake hardware on 12/6/20. Made several calls to check order, did not talk to live person. Left messages after long wait. No response. Tried the web site, could not find my order. Still waiting.
Ordered lights that were on back order in August so mid September comes and after finally getting through on the phone I was informed my order was on the way. Once they finally arrived they were the wrong ones so I contacted them again and sent them back. Here it is almost middle October and they're still not here, I've missed three shows waiting on these lights and now I'm about ready to demand a refund and shop elsewhere. High hopes just to be let down!
Bought a mild to wild for a c7 corvette one remote worked 5 times the other never worked figured dead batteries but no going on months and no resolution or response find another company. I would leave no star but it would not let me