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RPI Designs Reviews Summary
RPI Designs has 87 customer reviews and ranks 776th in the Auto Parts category. Common review topics include customer service.
I bought a Mild2Wild for my 2017 Camaro SS and the NPP sounds amazing. I got the part in 2 days and it's installed in under 30 minutes!
I placed an order 4 weeks ago. I have called customer service multiple times and left messages each time without one response. 2 weeks ago I reached someone in sales and was told my order shipped and would have in a few days. Still have not received my order. Asked to speak with a customer service rep and was told they could not connect me. Asked for a supervisor and was told there was only the owner. Asked to speak to the owner and was told no. Worse customer service I have seen in years. I would give the US Post Office a higher rating and their the worse.
I ordered a simple part and they either do not reply to my email or they just keep telling me a later date that my order will ship. I was originally told 6 weeks to time of delivery, it is now at 10 weeks and still nothing. Even if the part does show up I am sure it is going to be a POS considering the other reviews on here. Do yourself a favor and spend a little extra and buy your stuff from a reputable business. Now I having to go through the process of getting my money back from this shady company.
I ordered a painted alternator cover from Paul; the order arrived 2.5 months later, NO painted alternator cover. Trying to get through with phone or having a phone call returned is nearly impossible---STAY AWAY--THEY SHIP FROM OTHER MANUFACTURERS AND ARE NOT ACCOUNTABLE. Simply asking for an email confirmation on a refund is apparently and possibly FAR beyond their capabilities.
I purchased a set of there Corvette Z816-1 splash guards. In there instructions they state that each set is fitted on a 2010 Corvette Grand Sport before they are shipped out. As you can see in the pictures they do not fit at all. The blue arrow show you where there is an 1/8" gap between the splash guard and the body. The white arrow show that the guard does not fit the contour of the body. I do not want to force the end up because I am only drilling through the plastic wheel well to hold the guard on. I wanted to send them back and have them try to fit them like they say they do, and have them sent back to me. They just said send them back at you expense. They just sell parts, they don't back them!
I ordered a few parts from RPI from a third party vendor. About a week later, I ordered parts from another site from the same supplier. RPI arrived three weeks after the other site. They don't notify you as to status of your order, inform you when it has shipped and customer service was lukewarm. Not a bad vendor, but there is, in my opinion, room for improvement. I rated them 3 stars because that's average, and so was my experience. The web site won't save items in build/wish list and you cant enlarge the pics. I also cant see what I bought, just an order number.
Initially I was happy with this website. I ordered some accessories for my vehicle and one of the things (a speaker cover) kept falling off. I called and they sent me a replacement. I am now having problems with another accessory and called for help NUMEROUS times and no one answers the phone anymore, despite me calling during their listed business hours. I have even left several messages and no one ever returned my calls. VERY DISAPPOINTED as I previously spent a considerable amount of money with them and deserve better service.
