Reservations.comReviews 6,018

I needed a reservation at a cobblestone inn hotel and the first site that came up looked exactly like the cobblestone site. I booked the reservation but the confirmation was for reservations.com and it had a service fee of 19.95 which was not disclosed in the booking total. I immediately called them and cancelled the reservation but they would not remove the $19.95 service fee. I will be calling my credit cared company and disputing the charge.

BUYER BEWARE. The site that shows up when searching for the hotel is actually reservation.com. Totally misleading. When speaking with their customer set they do not identify this fact either. I was told I was getting the best room rate available and it was the last room available for what I was looking for. Not true... shortly after booking I found the hotel actually had more rooms at much lower prices, almost 40 percent cheaper! A very valuable lesson learned unfortunately.

This is a great hotel located outside of downtown Mississauga. Positive points:
1. Very clean, nice, and professional.
2. It is not expensive. I pay around CAD100 per night.
3. Parking is right in front of the hotel.
4. The room is big, clean, and convenient. There is a coffee machine with two paper cups in the room.
- Negative points:
1. Because of COVID the bar is closed.
2. The spa in the swimming pool is also closed. The swimming pool does not have towels.
3. You have to deposit $250. They will refund this money when you check out but still, it annoyed me.
4. It would be nice if there is a kettle in the room too.

What absolute robbery! This company is awful. They do not clearly disclose the $19.99 service fee they charge. They are betting you won't read the fine print and they stick you with the unnecessary charge. They are criminals. Please don't let them steal your hard earned money!

One month prior to vacation we purchased (and paid up front) three rooms on reservations.com. We had confirmations. Upon arrival after a 7 hour drive, the hotel informed us that no reservation was made and they were sorry but we needed to call reservations.com as they were booked. Reservations. Com had no explanation! They said they would refund our money less the "service fee" I asked what service they had provided... she said that is what she was doing right now. What a joke! We are seven hours away from home and with 6 people and a one year old and they would only return our money (less the service fee)... NO help finding another room. This company is a waste of time. They took our money, did nothing and stole 20 dollars for keeping our money for month.
DO NOT USE reservations.com!

Horrible. Beware it's bordering on scam. Customer service hung up on me too. Do not use unless you want to pay a lot more with no refunds.

I Googled the name of a specific chain motel (Rodeway Inn) to book a reservation. At the top of the list was a reservation site that I thought was Rodeway Inn. Room rates were quoted. I selected a room and completed booking with my personal info and credit card information. Never did I see the total including taxes and fees. I didn't see the total until I looked at my confirmation email. Along with taxes which I assumed would be attached was a $19.99 "service fee"! I contacted Reservations.com to ask for a refund. I was told a refund is in process but it has been almost 3 weeks - nothing. I have filed a dispute with my credit card issuer. Who charges a $20 fee to book a reservation? STAY AWAY!

The website is clever designed to mislead you & trick your $$$! Then no refund, left you no where with Indian call center!
July 11,2021: We intended to book One 2 bedrooms Condo unit for our family, 2 adult 1 child.
The site then asked RM 1 & RM 2 guest names, I then put down my & my wife's names by not knowing the booking was for 2 units booking, mistakenly. Called in right away to correct the booking, was told no refund at all! Then was directed to contact hotel The Village at Squaw Valley. After few days and many calls with hotel, we then learned hotel has booking"s" from Expedia not Reservations.com; and had totally different booking #. We were provided 1 confirmation, but hotel has 2 from Expedia instead. Expedia could not recognize our booking #s when we were told to contact them for refund. It was a horrible experience & so stressful! The worst part was - they did nothing at all! No refund from Expedia nor Reservations.com!

I consider this as a squam! Don't touch that!
As a Canadian citizen, I made a reservation on their webiste for a Canadian hotel and discovered on the receipt that their price was higher than the hotel's itself but could not know it until I got the invoice that was in USD.

I called immediately but was told that it was non refundable. Their agents just repeat lines and barely understand what their are saying.

They just make money in a dishonest way, taking advantage of the fact that people do not read all the fine characters.

Never again!

I tried canceling my reservation. They trick you into pushing the cancelation button and then it comes back and says you get 10 percent back on your reservation and now it can NOT BE CANCELLED! I called right away and they said there is nothing they can do. So I am going to be charged the highest price the hotel charges plus $19.99 charge that they put on my bill that I did not know anything about. BEWARE! DO NOT USE THIS SERVICE! BIG SCAM!

This company pops up without you even knowing it, they make the reservations and confirm with "the reservation is subject to the hotel's cancellation policy which is: this is non-refundable and you pay in full if you leave early." I made a reservation 6 months ahead of time, tried to cancel it within 3 days and am fighting with my credit card company disputing the charges. They use deceptive and unlawful practice to get your money, don't use them!

This is a SCAM outfit. I went to a motel site (or so I thought) to book a room. When I checked the room availability, it put up a big countdown ticker that had something like: ONLY 1 ROOM LEFT, FINISH THIS RESERVATION IN '4:35' (counting down) or the room will be released to another customer.
I hurriedly finished and booked the room. I then checked my card and was charged nearly $85 for a $50,1-star room! Turns out, RESERVATIONS.COM charges a $19.99 CONVENIENCE FEE! I immediately called the customer service and got a call center in Pakistan or India and was told it was a non-refundable reservation! I'm fighting this charge through my Credit Card company. ALWAYS look to see if you got redirected to RESERVATIONS.COM. If so, GET OFF QUICK! They will steal your money!

Don't make a reservation with this website. They add extra fees in the "fees and taxes" which are much higher than hotels charge, +19.99 booking fee, and they site hotel policies of reservations not being cancelable when in fact they are. It's systematic fraud. I hope somebody files a class action.

I was trying to contact the hotel to book a room, they insinuated they WERE the hotel. I was charged an extra $400 more that the room rate, I requested a refund within minutes and they only credited what I paid less the $400 so I am still out $400. Im trying to fix it through my visa. These guys are thiefs

This company disguises itself as the local hotel and then charges exordbant fees for their"unique" services. On the bill they say it's taxes... it's a donation to them... I have engaged the FBI and RCMP and will be filing further reports with the better business bureau.

There should be a spot for negative stars. This is the worst scam site around. You Google your hotel if choice, don't notice you are clicking on reservations.com, get charged an extra fee, and then they tell you it's non-refundable if you try making a change whereas the hotel would make the change in the spot.
DO NOT USE
I booked a trip through them. Called them back 5x before the supposed cancelation deadline. They disconnected me everytime while "processing" the request and the 6th time i called back they told me it was passed the deadline.

Reservations.com is the the worst on-line reservation company around. There are approx 1700 complaints with the BBB. They are able to make it appear that you are making your reservation directly with the hotel. They state a low nightly price and when you hit the reserve now button, you realize that you have not booked directly with the hotel and the price is significantly higher. When you call them, they hang up on you if your stay is not within 7 days so you have to call back and lie to speak to anyone. They will not explain why the rate is higher than advertised and then they charge you $20 to cancel. The complaints at the BBB are all pretty much the same. This company should be shut down.

My Wife thought she was booking through the Marriot we were staying at for a Funeral. Instead it was with These Crooks Who STOLE Our Money.

I had a reservation for 4 nights and wanted to change it to 3 nights. Reservations.com claimed that my reservation was nonrefundable and a modification would happen with a penalty of 1 night plus taxes and service fee. Reservations.com claimed the penalty was the hotel's policy. HOWEVER, I had already talked to the hotel and they had no problem with the modification and did not mention a penalty.
I spoke to 4 different people on 2 separate occasions, asking to talk to a manager or higher. My call was just routed back into the queue. Eventually, the 4th rep hung up on me. Filed a complaint with Better Business Bureau (one of over 1,600 against reservations.com).
Do not use this reservation service ever! MY REGRET!