Reservations.comReviews 6,015

They intercepted me trying to reserve a hotel. I did not want them to do my reservation. If there is someone out there that can investigate their practices please do. They would not cancel after 5 minutes reserving. They make it look like you are reserving with the hotel directly. Look like we can do a Class Action Law Suit because all these reviews are saying the exact same thing.

Last night I made a hotel reservation on reservations.com. Today, my credit card was charged far more than the room cost, plus an additional 7.5% service fee. I was sent no confirmation or reservation number. I called the hotel to cancel. The hotel had my name and reservation dates but a different credit card number. I was told that a third-party made the reservation and that I would need to cancel through them. I called reservations.com. Their answering machine said that I couldn't cancel my reservation until 7 days before the reservation. But if you wait that long, they can keep your entire payment. I called my credit card company to deny payment, but they said that the charges were "pending," and I had to wait until the charges were posted to my account. Beware of reservations.com!

By the way, if you go on the reservations.com website, all of the reviews they posted are 5 stars.

I was looking to book a reservation at a Holiday Inn Express and ended up at a Resevations.com site without realizing it. When I called the hotel right after that to get directions and found out that my reservation was not with them and that I could have saved another $14, I immediately called Resv.com back to cancel. I was told that I could cancel but that there were no refunds, none. Then I spoke to the supervisor who was talking so fast and in accented English, that I could not tell what she was saying. Finally, after my 4th request, she slowed down enough for me to hear that she was telling me to get an email from HIE, that they okayed the cancelation and a refund with their "letterhead" and the name of the person approving the refund. So I asked if, before I went through all this, there was any chance of my getting a refund. "Oh no, you will absolutely not get a refund." It was 5 minutes after I made the reservation and there was no possibility of refund. DO NOT EVER MAKE A RESERVATION with Reservation.com - They are DECEITFUL - BAD VALUE, BAD SERVICE, BAD INTENTIONS.

My wife made a reservation for one nite to avoid the blizzard of Dec23 as my daughter was scheduled for surgery. She entered the wrong date and tried to simply change the date but couldn't and Reservations.com billed us $112.19 for room & $19.99 charge for who knows what. Once you make reservation online you're SCREWED! NO Changes allowed.

Turns out you can't give a review of zero stars. Book directly with the hotel. Be careful to double check the website. I thought I was on the hotels website but I was on Reservations.com. I booked a reservation for a room listed at $169 plus taxes and fees. Booking directly with the hotel I would have paid taxes of $18.59 (11%) and nothing in fees. Reservations.com charged me $69.30 and never indicated what were taxes and what were fees. On top of that they charged me what they called a service fee of $19.99. This is a total of $70.70 more than I would have paid by booking directly with the hotel. I called customer service for an explanation and was told it was a tax in Florida where Reservations.com is located. That's a total scam answer. Taxes are paid in the state of the hotel stay. Don't get fooled, book directly with the hotel.

This website showed up when I looked at a specific hotel, as if it were the official hotel website. My fault for not looking properly. But then, the website would not load my confirmation. I attempted twice, but it wouldn't load. So I went to the actual hotel website and made a reservation. Had to cancel the reservation because the party was canceled, and when I did, I found out there were THREE reservations for that night- 2 from reservations.com! When I searched my junk mail, I found the emails from reservations.com, called to cancel. They wanted to charge me for both reservations, but they agreed that they would put in request for 1 refund.
So now we are going to spend the night at the hotel, even though our party was canceled, because I'm paying for it anyway.

I made my hotel reservations through Reservations.com. They charged $107.00 more than the Hotel charged. That is in addition to their service fee of $23.00. I contacted Reservations.com customer service and asked for them to show me where it was specifically stated in their policy that there would not be a refund in this situation. After 5 emails they just stated that I accepted their policies when I hit the " Complete Reservation" button. I gave them one star because the reservation was made.

They put a hidden $19.99 Fee that you see after you checkout.
Just booked Same room twice.
Hard Rock Hotel
Reservations.com
$120
Hard Rock Hotel
Trivago
$100

Booked a reservation today (12/30/22) at 11:54am CST, Called at 11:59am CST to cancel due to error.

Only to be told Each room in this reservation is refundable for a limited time: Cancellations before 12/29/2022, 11:59 PM (America/Chicago) are fully refundable. Bookings cancelled after 12/29/2022, 11:59 PM (America/Chicago) are subject to a fee of 437.76 USD. Bookings cancelled after 01/01/2023, 11:59 PM (America/Chicago) are non-refundable. There is no refund for no-shows or early checkouts. Our USD 28.49 service fee is non-refundable.

Make it Make Sense. I booked on 12/30/22 and you have to cancel by 12/29/22,11:59pm and subject to a $437.76 fee. They are the WORST.

Do not and I will say it again do not book through this company. I reserved a room and then had an accident on my tractor and was usable to make the trip. They will not cancel your reservation. They ask for proof of your accident. I don't have proof other than a swollen ankle/knee. To get any money back you need to provide a PayPal account. I don't have one and don't want one. Never again. Look up my reservation from my email.

Second time I have been scammed! First time had to go the route of fraud investigation and now a 2nd time going route with fraud investigation for my CC. They present online data as if you are booking with hotel directly. My best advice to avoid these scammers is to call the hotel directly and be very specific that you are talking to the hotel property directly. Sadly I will say the 1st go around I verified multiple times that I was speaking to the hotel directly. This online support team will lie to you and commit fraud by deception and not blink an eye! Something needs to be done with our laws to stop this predatory fraud.

The worst part of my review would've been the fact that I was charged $50 in fees that was not explained until after I booked my room. But then when I tried to talk to someone at customer service, I was hung up on twice disconnected three times and the last person just basically told me I was SOL do not ever use the company. That's my suggestion.

I made 2 reservations through RESERVATION.COM. I would never do business with them again. They are not honest about the availability on the hotel of your preference instead they want you to book with one of their preferred hotel! Any business needs to be honest and trustworthy otherwise once is more than enough!

Reservations.com is just the place to go to pay higher fees and basically have a refund policy that guarantees that you won't get one thin dime back. Do yourself a favor and book directly with the hotel or visit a reservation site that doesn't have a star rating hovering around ground zero. Before booking through them, note their rating with other rating sites. They have definitely earned their dismal score.

I booked a room advertised as $173 a night. When I
Completed the reservation I was charged $276. Within five minutes I requested to cancel the reservation and get a refund. They didn't agree to refund me neither to waive the charge of a fees that were not disclosed.

Do not book with Reservations.com. Total scam! I called the phone number which was at the top of resort website to get help with booking after I could not find the room we wanted on the website. I thought I was calling the hotel. While booking the reservation the rep kept giving me different room prices, increasing each time for same rooms (red flag). I booked because I can cancel with no fees. Well the next day my credit card had 10 different charges that added up to around $5,000 from resvations.com ALONG with a charge from Expedia for almost the original amount ($2,991.88) that I authorized Reservations.com to change my card. Within these 10 different charges were 2 charge for around $1,600.00 from Getaroom.com. This is beyond frustrating. I canceled this reservation. Be careful when making reservations. Reservations.com did not tell me there were any other fees along with total charge I agreed to pay. How can they charge my card with almost $5,000.00 extra in fees? And they just outsource reservations to Expedia! I could have done that myself.

They charged me a cancellation fee when I didn't cancel. Don't use them. Go directly to the hotel! I thought I was talking to the hotel and unfortunately it was Reservtions.com.

I recently booked two hotel rooms over the phone thru this company. I began checking to find my reservation thru the hotel and it was not there. Everyday I called and no reservations were there. The hotel was sold out but I managed to get a cancellation and they told me I could cancel if my rooms popped up. The reservations thru reservations.com never showed at the hotel.
When I checked in I verified no reservations were there. The lady at the front desk handed me a flyer they had printed that said if you booked thru reservation.com they booked your rooms in TN. Customer service was awful. I spent hours trying to explain my reservations were not there.
When I found out they booked my rooms in TN. I called once again. I then had to walk to the front desk and put my hotel on the phone. They then found their error and left me on hold for over an hour. Even though they booked the rooms in TN and continuously told me they were in Birmingham AL will not refund my money. This is a horrible excuse flog a company. Do not use them.