Reservations.comReviews 6,035

Pose as Hotel Website - charge card immediately (which no travel site or hotel site does) called to rectify within 3 minutes and given the total run around. Called hotel - they had no record of the reservation. Reservations.com (after several calls) finally stated they would refund but it would take 10 days. They also refused to send email confirming the refund. I have reported them to the Better Business Bureau and have also filed a complaint about them to the major hotel brand they were fraudulently trying to pose as. That brand was appalled when they viewed the link I forwarded and are looking into actions they can take against Reservations.com. I have also notified my bank that this is a fraudulent website and filed a claim against the charge. Stay far away from these scammers.

I somehow ended up booking a hotel room through this website (it had disguised itself with the hotel name ahead of it on its url). I was charged $50+ for 'taxes and fees' (on top of their service fee), which is $40 more than the actual tax I found out I should have paid when I got to the hotel. I called customer support to ask why this was, and to have it corrected. After going round in circles being told 'it's a system generated tax', they hanged up on me. This is a fraudulent company, stay away.

I unfortunately, feel I was very misled on the phone with one of your representatives. I was under the impression that I called the Sheraton directly. Instead of being told that he could not find my reservation because had called the wrong number he led me to believe that my reservation could be linked. He also told me that I would be charged for incidentals, not sharing that it was not refundable. However, the room booking was non refundable. I also was charged more than what I would have been charged through the Sheraton.
I also called as soon as I made the reservation to cancel and was told that it was not possible. Which would be understandable if I actually saved money going through your service.

A warning especially for the unseasoned traveler. I was on the website of the hotel I wanted to book. I dont know how it worked, but unbeknownst to me, Reservations.com had slipped in there. When I called the hotel directly to ask if I could add the discount code I received. The answer was yes, if you had booked through us. No to you who booked with Expedia." When I checked in a person at the counter mentioned my reservation was through Expedia.
Now to the concern. The reservation I made March 27,2018, resulted in a charge of $766.43 for 3 nights. The charge was processed next day. My reservation was for this past weekend. When I checked out, June 3, I received a room statement of $570.27. The difference$181.
No refund! No supervisor to speak to! The agent just kept reading their policy of no refunds. I have yet to find that policy as it is not on my printed receipt.
So just be careful when you book your travels and by all means avoid reservations.com.
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I would not give this place 1 star, try -5. They overcharge, charge a 14.99 booking fee, set you to believe you are booking with the hotel directly, some pushy customer service, terrible cancelation policy. They will tell you the hotel will not except a cancelation, but I believe they don't even call. They will not cancel even though you never intended to book with them in the first place. They will charge you as soon as you give them your info. They are scammers! You can block there ads on your internet search engines or make sure you know who you are booking with.

When we booked (by phone number) at what we thought was the front desk of the Hotel we called. NO we got Reservations.com. We booked our hotel room last February for an overnight stay in April. I called the number and we booked the room with no problem and I even got a confirmation emailed to us. Two months down the road on the day we are scheduled to leave for this trip (literally 2 hours before) we got a call that they were overbooked and there no longer was a place for us to stay. After talking to Customer Service for well over 2 hours our reservation was totally cancelled along with our trip. It was suppose to be an overnight trip with my daughters and friends. There is no remorse at all from this company. I would not recommend this company to anyone!

I checked my bank account this morning and saw a charge of $14.99 from Reservations.com. I have never heard of this company, have not used them, have not traveled recently and have no plans to travel at the moment. When I called them they could not pull up any information (because I never made a reservation) and could not credit my $14.99 or give me the number to contact someone that could help. Luckily my bank kicked the charge back right away. I would NEVER use this company, especially after reading all of the terrible reviews!