RealTruckReviews 8,740

On Wed, Nov 8,2023 at 8:04 PM <*******@realtruck.com> wrote:
We dearly apologize, but unfortunately Bodyguard is sticking to their no cancellation policy. Please look at the picture they sent us of the Matt Black Textured Bumper. This is what your bumper will look like. Attached below.
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Finally got InTouch with the right person who understands how customer service is supposed to work
See below

Customer Service Supervisor,
Well after exhausting the same 7-8 conversations to explain the issue we
Were having I finally got to speak to the right guy! Thank you for taking
Care of this situation and calling the manufacturer to simply change the
Paint code. All these frustrations, emails, and phone calls I had with your
Departments since Monday would have been avoided if the 1,2,3,4,5,6,
Persons I spoke with had just simply done what I asked them to do Monday
And changed the Paint Code as you did today. I've been and still do work in
A simar capacity as yourself by just doing my daily best to be a problem
Solver and just taking the time to listen to your customer, understanding
And taking care to provide the utmost satisfaction possible to achieve the
Results my client's expectations are and you my friend did just that. Now
My suggestion is to train the 1-6 others how to do the same and help your
Organization achieve a better customer experience and results by being
Better. I look forward to receiving the bumper to replace the OEM that was
Injured by the deer who made a split-second bad decision.
Regards
Jason

On Wed, Nov 8,2023 at 9:44 PM <*******@realtruck.com> wrote:

On Wed, Nov 8,2023 at 9:43 PM <*******@realtruck.com> wrote:
Good news! We were able to get your finish on the bumper changed from textured to gloss black. I sent you my information in case you have any troubles, feel free to reach out to me. Thank you for your patience and keeping your business with us.

I ordered amp research power step for my truck and some parts arrived that don't fit apparently are of different models. I had to pay the workshop to remove the old ones and they couldn't install the new ones. I'm still waiting for the answer to see how we were going to solve the problem since they weren't cheap at all.

Puchasing my tonneau cover was very simple, quick and painless. After purchasing a tonneau cover from another company for my 23 Lightning that was supposed to fit I was sent a different model that would not fit my truck because the one I ordered they no longer made even though I was able to order it. After searching I found REALTRUCK, called and spoke to a salesperson to verify that what I wanted would fit and the rest was a piece of cake!