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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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John Baker was awesome!... answered EVERY question. Helped me get the exact size I needed.
Explained everything very well... best experience I have had with ordering items from other companies
Ever. Was nice to actually talk to a REAL PERSON. I was shopping on other sites but this one was
By far the best to deal with. Thank you for the help with my order and also for speaking with someone
That I could clearly understand and not foreign accent.
Was a easy company to deal with and they carry what seems like all geat products. Also they will match prices.
A bed cover was ordered and was told it would ship from a warehouse in Florida. The warehouse did not have it and no effort was made to reach out to me or try to find another warehouse that had the bed cover until I called a month later.
Overall very good. The telephone order taker was excellent. The package was received quite beat up and torn. But the contents were fine.
The mechanic was able to install it in an hour. The price of the product was good and fair..
I was just browsing on my phone looking for side steps for my truck. I found your web site and found just what I wanted, and at a good price. I will definitely be shopping with you again. However the brackets that came with the steps did not fit. They did not fit the truck. However being a welder/fitter, I was able to fabricate my own. Other than this I was completely satisfied!
I purchased these amp running boards and I am very happy. I was looking at other sites but I never thought I'd find them here ( due to COVID) no company had them in stock, but real truck did. I chatted on line and the lady said they had a set in Missouri, 2 states away, I did not believe it. I am very happy with my purchase. Thanks real truck
We are happy to hear we were able to provide you what you were looking for!
Very good experience. Brittany was a big help answering questions and even helped place the order. Would definitely recommend and use again.
Santana Lee was my CSR. Excellent communication. Quick response.
I would recommend to a friend.
Hi Jim, thank you for sharing your experience!
Excellent Very satisfied with product and service every thing fits perfect.
Hello James, thank you for sharing!
Person was knowledgeable and courteous. Explained the difference and reason for price
We are happy to hear we were able to answer all of your questions!
I was able to set up a return and order what I wanted but no return information has been sent to me yet.
It gave me a better understanding of what I needed to order and my sales representative was very knowledgeable and understanding!
Thanks again!
Hi Joe, thank you for sharing!
When dealing with Chris he was knowledgeable very friendly and helpful
Took over a week, multiple emails, calls to a dead voicemail, etc. No one answers phone nor calls back.
I gave up and will never do business here... go to Extreme Terrain where prices are better and they have real humans to help
I ordered step bars for my Colorado pick up. One came damaged with a dent due to shipping. They resolved my issue the same day i called and sent me out a complete new set within a few days. Will not hesitate to do business again with RealTruck.
Based upon instructions I had read, I was concerned that installing a tonneau cover on my new Honda would involve cutting parts of the bed. I explained this via chat. The rep asked where I had seen this. I forwarded a link. After the rep read the instructions I sent, she forwarded to me a link to a video that showed how to install two different brands that did not require any cutting. I was impressed by the interest this rep showed and her knowledge. We decided to buy the cover a few hours later.
The representative i spoke with with extremely knowledgeable, friendly and considerate and i would highly recommend them
I was having serious issues with other companies trying to the the parts I needed and wanted. I called explained my situation and they went above and beyond to help get what I needed in a timely manner. I will continue to business with them for as lon as I drive a truck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerry, thank you for sharing your experience. We apologize for the way your package was handled during shipping. Please let us know if you have any additional questions or concerns about the product.