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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I bought from rep. In the chats on the website and he didn't tell me anything about there being different style mounting baskets ( I thought there were just screwless brackets) so now I have to return the baskets and get thenright ones. But I am still waiting in the return label.
Made my order on a Thursday. Received my items on Sunday. Customer support was very helpful and answered all my questions.
Excellent quality I took to upholstery shop to put on for me he was suprised at the craftsman ship
Hi Sharon, thank you for sharing!
Everyone I spoke with was extremely helpful, knowledgeable and polite. I'm looking forward to receiving my retractable tonneau cover.
Hi Kent, thank you for your feedback!
RealTruck worked with me to get what I wanted and at the best price. Shipping was very fast, had my order before I thought I would.
Hi Brent, thank you for taking the time to provide a comment on your encounter.
Great to talk to them on the phone. Waiting for my leveling kit. Great price. I just ordered it. Abcdefg
Hi Tim, thank you for sharing your experience.
Perfect experience knowledgeable customer service great prices SUPER FAST SHIPPING! 100%will use again.
Hello Jay, thank you for your comment!
Ordered a Firestone air bag kit and was told it would be delivered on May 19 2021. Confirmation email said it wouldn't be delivered until first week in June which is unacceptable since I am traveling. Called customer service and was told it was already shipped, after I had ordered and received one from another company. I need to return your product with full refund.
I received the wrong fllor mat for the back of my truck. Ordered a gator fx bed cover they told me it will ship the next day and the next day I received an email saying i would receive the cover in 5 weeks.
Looked online listed programmer for my truck called the person I was talking to said yes it will work on my truck paid for programmer received 2 days latter hooked to my truck would not work called support at hypertech the tech said they have not made a programmer for Chrysler since 2012. Called realtruck the gal was very friendly said i would be contacted with return label still have not heard from them it has now been 4 days so as of now I'm out 400 bucks
Sales person was great listened to my problem and had no proble sovleing it an i got the rite part so im very happy
Hi Garrett, thank you for sharing your feedback!
Great! Job People I spoke with were helpful. Keep up with rest of order. Thanksl
Hello Bobby, thank you for sharing!
Fast delivery, best price and great customer service... What more can you ask for!
Hello Mark, thank you for sharing!
Fast and prompt ordered on a Sunday was delivered Thursday
Real Truck notified us that there would be an extended delay in our running boards due to the manufacturer.(which was true for all dealers). We changed our minds on type of running boards ordered, so we can't vouch for that. I recommend this company.
Hello Tammy, I am happy we were able to communicate with you more effectively about the delay and were able to get you into something else!
Rubber is torn and waiting to see what the next step is.
Far I've been very happy with the sales people you have on staff and the product thank you very much
Hi Steven, thank you for taking the time to provide feedback.
It was very good I was happy to get the business a phone call was good thank
Hey Ronald, thank you for sharing your comment.
I ordered tires and asked if they were in stock. Because I can't wait 2weeks liar it's been 2weeks and still don't have
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William, thank you for sharing!