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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was having trouble checking out and the online chat box was there. I used the chat box and the guy on the other end took care of me. Thanks for making it easy.
Ashley was very knowledgeable and what I was discussing with her she helped me to purchase what I needed it was very easy and pleasant
Hi Larry, thank you for sharing your feedback!
Great support with product selection and ordering details
Gave me a fair price through price match. Useless tracking link. In all fairness, with the supply chain problems this is probably the best they could do, but I am stuck at home awaiting a delivery of a large item that requires a signature and no idea when it will arrive.
Hello Frank, a delivery appointment is needing to be scheduled. I have reached out to you privately with more information.
No excuse for sending out previously installed Tonneau covers that were returned and obviously not inspected before they sent them out to me. Would never do business with this company again...
Hello Scott, I am terribly sorry for the condition your product arrived in, you should not have received a returned item.
Not so good. So, I ordered Nerf Bars, got the confirmation details, order #*******2302, and thought all was good. I then ordered a Tonneau cover: ACI-******* - Access Tonnosport Tonneau Cover. ORDER #: *******. This second order didn't go through because I didn't have sufficient funds in my account. I then ordered another Tonneau cover on 11/02/2021. ORDER #: *******. Now I find out the Nerf Bars are not coming and I now have 2 tonneau covers coming. I tried to call to fix the order but couldn't get through and didn't want to wait 90 minutes on the phone. Tried to do the online concern feature and that didn't work.
Hello Preston, I am terribly sorry for the frustrating experience you had with ordering. I have messaged you so that we can correct this for you.
Hello Lonny, thank you for your feedback!
Great help from your customer service, and that makes a lot of difference when there is a problem with a order.
Hi David, thank you for sharing your experience!
Saved a few bucks ordering on your webpage chat line. Sales person was pleasant, knowledgeable and helped me decide on the right product for my f250.
Hi Gary, we appreciate your feedback!
It has been very easy working with Real Truck Staff. I like the way they insure the right fit.
Hi Ronald, thank you for telling us about your experience!
Called and received fast and friendly service. Loved it.
Hi Fred, thank you for sharing your shopping experience!
I couldn't be happier with the assistance that I got from "Dan"! And to find out that the product that I ordered is made right here in America, made me even happier! The item that I ordered is a gift for my oldest son. Thank you RealTruck for being here and thank your for your courteous assistance!
Hello Jo, thank you for sharing feedback on your shopping experience!
Salesman was great and went out of his way to help me and called back when he said he would. But I have a dually and I was sent ones for a rear single tire. It would not be so bad but these cost me $700.00 so you can see why I'm not impressed
Dave Marsh *******750
Hello David, I have reached out to you to review this case with you.
Ordered Meyer Home Plow and a Curt hitch on Tuesday, Old Dominion called on Wednesday, delivered the plow on Thursday, when promised. Driver was most helpful.
Fedex delivered the hitch the following Wednesday after being on the truck / out for delivery for 5 days. Go figure. I can't wait for my Jeep to be built and delivered and then
For some snow to try it out on.
Hi Danny, thank you so much for providing feedback on your shopping experience!
Hi Steve, thank you for sharing your order experience!
Your salesperson was knowledgeable and friendly.
Can't wait to receive item purchased!
-Ian M
I really like the top but I just got it installed today.
One problem is that the insulation tape which goes under the front bulk head lip is not thick enough for my 21 Colorado. It is too thin by about 1/4 to 3/8 so light shows through when the top is closed. This means I will have a massive leak when it rains.
Hope they will send me additional foam tape to correct the problem.
Hello Charles, I am sorry for the issue you are having with the bulk head seal. I have created a tech support ticket so that he can help resolve this for you. Please keep an eye out in your email over the next few business days for more information.
Excellent in every way... It could not have been better in my opinion.
Hi Jim, thank you for telling us about your experience!
I was shopping for the Westin HDX side drop steps. So I started a chat. I chatted with a very nice gentleman named Michael Cawley. I asked him if he could price match because I had found them cheeper on another sight and after he confirmed the price I had told him he price matched them. So after a couple of days of emailing back and forth I placed my order. They shipped the next day. Now Fed -X on the other hand has been very slow in there delivery. It's been 4 days and my order is still in the state that they originated from. Real Truck has been very easy to deal with and I would definitely order from them again. Thank you Real Truck.
Hi Joseph, thank you for sharing your experience with us. We will review the tracking and see how we can resolve that issue so you can receive your item.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Glenn, thank you for providing feedback on your ordering experience!