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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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We spent quite a bit of time on the phone and on line picking a grille guard for our 2020 Sprinter and ultimately ordered from Realtruck.com, who recommended the Black Horse Rugged Grille Guard, part number BLK-RU-DOSP07-B. When the box arrived, it was clear it had not been packed well as the smaller parts were scattered all over the box. The Real Truck web site does say it fits the vehicle. When it arrived the instructions showed that it fit many Sprinters but not our year. So we called and after a few tries with Customer Service telling us it was the right fit, we pushed to get someone in the technical area who was very helpful. Jonathan confirmed that the grille guard did NOT fit our vehicle. We had to box it back up, including getting a new box for all the parts, and buying filament tape to seal it so the heavy steel parts wouldn't break the box in transit, and set the 2 very heavy boxes outside for pick up. We were sent a shipping label. It's pretty clear to us after talking to multiple customer service representatives that they are not provided with enough accurate information about their products to know if they are actually selling a product that will fit a specific vehicle and when I called to ask specific questions about fit before paying to have the installation done, they were only able to give the same information they provided when they sold us the unit. It was only through talking to the technical team that we found out we had a product that wouldn't fit, that we'd have to return it, which was very inconvenient. It would've been much worse if we had believed the Customer Service reps, who are doing the best they can working with the info they're provided, and gone ahead and payed to have it installed... I think the company needs to support their representatives better thereby supporting their customers better.
No delivery date provided. Once purchase complete after wiring waiting and waiting for delivery confirm info. I had to email and wait for a response… 40 BUSINESS DAYS! WHAT?!?!?
Hello Bill, we apologize that you did not receive an estimated delivery date email. Please be sure to check your junk or spam folders as it could have been sent there.
Fedex said product was delivered; but it wasn't.
No one at RealTruck is available to help.
So, now I have to wait until Fedex decides to research.
Maybe I'll get the product; maybe I won't?
Hello Joe, I have opened a dispute ticket for the delivered status of your item. Please keep an eye on your emails for more updates.
The items I ordered were the correct ones and they came in 3 days. Sooner than I expected in perfect condition. I'm very impressed with the service and communication I had with the sales person. I would definitely recommend Real Truck to anyone that is looking for truck accessories. Thanks again!
Hello Vittorio, thank you for sharing your experience with us!
Very helpful and extremely knowledgeable. Knew his way around my Tundra and gave good advice
Hi Shawn, thank you for sharing your experience!
Found on line, decided, best mounting structure for app, purchased, they shipped, installed, no issues. Looking to boost your sales. Contact me I'm ONE of your best chances of selling a lot of chit. Let me know. BUILDING ONE OUT. Your stuff could be on my outfit and will be Represented. Thx. C A.
Product came fast, with everything in expected condition, and was as seen online. When I called the staff was extremely knowledgeable and helpful.
Hi Casey, thank you for sharing your experience!
An effortless custom order. I appreciate her steering us to get the exact fit for my vehicle. Im anxious its arrival. 5 star yall
Recently needed to order replacement buckles for my Bakflip4. Service asked if I also needed replacement bumpers then suggested an upgrade kit to help with rail drainage. Glad I called. Thanks
Hi Jeffrey, thank you for sharing your shopping experience!
Was pleasantly greeted over the phone by John. Placed order on Monday 10/25/21 and received on Thursday 10/28/21. Service was excellent. Thanks again.
Hi William, thank you for your feedback!
Hi Dan, thank you for sharing your experience!
Great selection and prices. The shipping was very fast and the parts are nice quality.
Hello, thank you for sharing your shopping experience!
Hello J D., I am terribly sorry for the quality of product you received. We are currently working with you to resolve this for you.
Had multiple questions and called and went with a phone order. Staff was super helpful with all of my questions and had all my products within 2 days.
Hi Jason, thank you for telling us about your order experience.
First of all, customer service was fantastic! Second of all it's made in America! The price for the truck bedliner that I bought was great, it is exactly what I ordered and when I spoke to customer service on the phone, they confirmed exactly what I needed and then I got an email confirming what I needed. There was no mistake on anybody's part and they made sure of it! It got here four days after I ordered and the best thing is…I didn't have to wait for a crappy Chinese three month long shipping wait! Oh… did i say IT'S MADE IN AMERICA!?!?
Just would like to give Christopher Dove a shout out for the Great Customer Service that he have given me, Customer Service like that makes people like me want to come back and purchase more products from you'll, on which I will, so for that I say thank you!
Hi Wade, thank you for sharing your feedback on your shopping experience!
Great buying experience, contacted though the text option on there website, and had all my questions answered
Hi Ahmad, thank you for your feedback!
I did the research and the cover I purchased is exactly what was advertised. Installation was easy, fit properly, and serving my needs for storage.
We had some issues with supply chain, vendors, and shipping. Every customer service rep I worked with was great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Consuelo, thank you for providing feedback on your experience. We strive to provide as accurate information as we can for all products, but it looks like we have dropped the ball for this item. I have sent this issue over to the correct team so we can resolve it and prevent this for future the future. I am truly sorry for the inconvenience this has caused you.