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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Did the online chat for my order, was a great experience. Now just waiting to receive my order.
PRODUCT ARRIVED IN A TIMELY MANNER. SALE PRICE ON THE INTERNET. ON THE 2015 YUKON, PASSENGER BOARD WAS A BIT TRICKY DUE TO THE REAR A/C LINES, AND HEATER LINES. LOOSENED BRACKETS ON A/C HEATER LINES TO ALLOW MOUNTING BRACKETS TO DROP BEHIND LINES. MOUNTING WAS NORMAL ONCE LINES WERE AWAY FROM ROCKER PANEL, DRIVER SIDE WAS MUCH SIMPLER. HAD T PAY ATTENTION TO LOWER MOUNT BOLTS, AS THEY WERE VERY CLODE TO RUBBING THE HEATER/ A/C LINES. LOOK VERY NICE, AND ARE VERY STURDY. OVERALL EXPERIENCE WAS GOOD, JUST HAD TO PAY ATTENTION TO MOUNTING BRACKET CLEARANCES. WOULD RECOMMEND THIS PRODUCT TO ANYONE
Delivered overnight - correct color code. Just what i wanted.
Hi Ron, thank you for sharing your shopping experience!
I had a great response with the chat employ. Love to say whom it was but I don't want to be a bad person. They help me with the whole process, let you know more after I resive my new order'
Great service. Matches price of the same item on Amazon!
Didn't like the attitude of the customer support. I had technical questions regarding the installation of the MX4 cover and felt a lack of care and interest from the sales associate Jeremy Carter. He was rushing me to make a purchase, and made me feel my questions were not important as if I should have done my research when in fact I expected to get best product information by calling to speak with the product experts themselves. When making a $1000. 00 purchase I will need to better understand warranties/ returns policy/ etc which he did not offer to provide. Anyhow I'm confident with my purchase but just didn't like the lack of customer support and turned off and didn't appreciate it.
-Rod Varh
Hi Rod, I apologize for the less than stellar experience you had with our sales agent. Thank you for bringing this to our attention, your feedback helps us improve the service that is given to our customers.
Knowledgeable and friendly folks to deal with! The prices are great and fast shipping for free.
Hi David, thank you for your feedback!
Shopping is easy when the fitment is provided and the website is full of descriptions and photos. Fast shipping too!
Hi John, thank you for sharing your ordering experience with us!
Realtruck has a professional and knowledgeable staff that guided me through the process of finding the right running boards for my truck.
Hello Alberto, thank you for sharing your shopping experience!
I cancelled my order with the manufacturer, who had a 10 business day wait, after I saw RealTruck had them in stock and ready to ship. Aaron was incredibly helpful in getting the product shipped fast and at the same price from the manufacturer.
Hello Michael, we are happy to hear we were able to find you something that would get to you faster. Thank you for sharing your experience!
Andrew, your CS fellow, was great. I live in a somewhat rural setting and had to call, because the on line was a bit squirrel'y with the delivery location.
He squared it away and double checked my order for accuracy. Now it is up to FedX to nail it.
My buddies say my SUV is not a real truck, however RealTruck is the real deal.
Thank you Andrew & RealTruck
Hi Steven, thank you for telling us about your experience!
Good, pleasant, & helpful sales person. Checked availability and shipped out very quickly.
Hi Dan, thank you for sharing your order experience!
Very easy and no issues, thought I got a fair price and the ease of ordering was nice. Did the whole transaction through chat roommates
Hi Richard, thank you for sharing your experience!
Order was easy to do with customer support person.
People were great service was great and shipping was great return for exchange was fast and easy
Dealt with Clark, very responsive, and informative.
He helped me through the decision phase and guided me to the purchase. Thanks for hiring this guy.
Stephen Nickles
I had an issue with a different supplier and when I talk to the guys at real truck they were very helpful very understanding about the issue I was having with delivery from the other customer. The gentleman I dealt with Wayne was very understanding made things very simple and easy to complete my order. I will order again from real truck when needed
They tried to send the wrong size bed cover. Then wouldn't reimburse me the same time I found the mistake, that was with in a hour or so of ordering it.
Hello Robert, we are sorry to hear that the wrong cover was ordered. Orders must go through a cancellation process before a customer can be refunded in case an order has already shipped before it could be canceled.
Order Submitted: 11/2
Cancellation Requested: 11/2
Cancellation Confirmation: 11/2
Refund Submitted for Processing: 11/3
When I need to use my military discount the chat feature is always quick and the customer service is excellent.
Hello Jared, thank you for providing feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danny, thank you for taking the time to tell us about the product you ordered. If you have any technical related questions in the future, please reach out to our tech support team! Realtruck.com/contact-us