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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I had to order some replacement pads for my 3" nerf bars I ordered in 2017. They were very helpful in identifying the sku# of the parts I needed. I ordered them and now just waiting on their arrival.
Hi Bill, thank you for your feedback on your ordering experience!
Service was great and very knowledgeable and quick thank you for everything.
Hi James, thank you for your feedback!
The chat session was easy and worked well. I actually took away an idea to use on my own site for the chat.
Hi Donald, thank you for your feedback!
From the start, got customer service representative quickly.
Representative was very professional in answering all questions. Gave perfect suggestions. Processed my order quickly and it is now on the way one day later.
Fantastic customer service.
Hi Paul, thank you for sharing your experience!
Product was delivered quickly. I am very happy with the fit and quality.
Super fast delivery. Real Truck Sales Rep. Was very knowledgeable. Made me feel confident about my purchase.
Hi Jaimey, thank you for telling us about your experience!
Service was great & I really like the product... my only complaint was the socket that came with the lug nuts split while the tire shop was mounting them
Hello, thank you for sharing your experience with us. I am sorry to hear about the socket issues you had. Please let me know if you will need a replacement and we can file a warranty claim for you.
I purchased a Gator recoil tonneau cover for my 2020 GMC Sierra 1500 AT4 crew cab, and when it arrived the canister was dented and damaged. I called customer support and they opened a "ticket." I sent photographs of the damage with no results from customer service. Still waiting to hear back from them about my "claim." The tonneau cover canister was dented and scratched beyond repair (it looked like a previously returned item). I unloaded the 60lb cover from the box, re-packaged it, and now it's sitting in my garage waiting for Real Truck. They got my $1,000 immediately, but if you need any support from them after purchasing a product, good luck. 4 days for "rapid shipping," 1 day of wasting my time and efforts unloading/loading damaged product, waiting for Real Truck to "investigate" my "claim," and undisclosed timeframe to ship me a new tonneau cover (of course subject to their "investigation"). Bottom line, shop elsewhere.
Hello Efrain, I apologize for the condition that your cover arrived in. It looks like we have sent out a replacement for you and have expedited the shipping so that it can get to you sooner. Please let us know if you have any additional questions or concerns.
Mostly positive. I received the 2.5" shank I needed to fit my Blue Ox hitch after I moved up from an F150 to an F250. The hitches are different 2.5" vs. 2". Anyway, it fit with a little slop but better than having to grind it down as some people have reported.
I ordered a plow, a month in advance to when I would need it. A month comes & goes and still no word from real truck on my shipment. After contacting them, I am told it will be another month before my plow is even shipped out. I am currently trying to get a refund but it's not going through & I need it ASAP so that I can purchase a plow. Just a heads up, if you need anything from this website, be prepared to wait 3+ months before receiving your order.
Hello Sara, I apologize we were not able to fulfill your order in time for your needs. A refund is currently processed at your request.
Had question about whether Lo-Pro tonneau cover would fit my '68 Chev truck bed. Was assured it would, purchased tonneau, installed in less than 30 minutes. Extremely satisfied with my purchase and the help from Real Truck.
Hi John, thank you for telling us about your experience.
Chatted with a customer service representative to ask for a discount and they were fast and offered a discount on my purchase. They then sent me a link to complete my purchase. Shipping was very fast received it in 2 days.
Hi Michael, thank you for sharing your shopping experience!
I called in on a Wednesday to see if I could get a Tonneau cover delivered by a Friday. I was ecstatic when the associate told me it could be there on friday with Fedex 2 day air with AM delivery for $230 and she was helpful enough to offset some of the expense.
I was beyond dissapointed the next morning when i got the shipping info and it said that it was not coming till Monday.
I called Realtruck and spoke to an associate who told me the label had been generated and that the cover had not shipped yet. I asked him to please find out what it would cost to next day it as it had not left the facility yet. I was told he would call me back 3 hours later no call back and a response and I had an email that my ticket was closed and RESOLVED. The response was that unfortunately we can not control fedex. RealTruck could have follow through and called me back at which point I would have gladly paid the additional money to have it shipped overnight.
I called back in and was told there was nothing that could be done. THIS DELAYED MY DEPARTURE FOR A BUSINESS TRIP AND I AM STILL WAITING FOR THE COVER TO ARRIVE. At this point they should have at least refunded the shipping as I was clear with all 3 associates that I spoke with that I needed it on Friday and paid for that delivery date... Don't Think I will order again
Hello Scott, I am terribly sorry to hear about this frustrating experience you received. We are reviewing your case and will update you ASAP.
Sales person was helpful with my Inquiry and subsequent purchase of Gator cover I purchased even got a discount on my purchase.
Hi Joseph, thank you for your feedback on your shopping experience. Please let us know how we could do a better job in the future.
Why cancel my order and not call or anything just cancel with no excuse
Hello Abraham, we apologize we were not able to fulfill your order. On Friday, November 5th, we emailed you to let you aware of a backorder on the product you ordered and that we would be canceling and submitting a refund for you. Please check your junk/spam folder as it may come there.
I bought a new bed cover for my truck. The product came just as described and arrived promptly. Thank you real truck
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rick, thank you for sharing your shopping experience!