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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered the wrong bed cover, they paid for the return of the incorrect cover and immediately sent me the correct one
Greg was upbeat and knowledgeable. Appreciated him knowing his product, too many people don't.
The gentleman who took my order was very professional and courteous. I'd buy from them again!
Spoke to tech discussed spec questions. All worked out great
Jeremy Carter was great to the point and very professional. Very pleased
Great experience with customer service, because they know their merchandise.
Kip was extremely helpful in getting together my order, Thanks!
Had trouble finding the place to return to order so l could pay. I went back on line and placed another order.
Hello William, I am sorry that you were having difficulties with ordering online. Please let us know your suggestions on being able to make our site more user-friendly!
Talked with an agent when i was purchasing a tonneau cover.He knew all the details i needed to make the purchase smooth. Would reccomend site to others
Hi John, thank you for your feedback!
This is the third time I have reached out to RealTruck and each experience supersedes the previous. They have been excellent to deal with. Prompt, courteous and fairly priced. I tried reaching out to their competitor to price shop the the Flipbak cover and 4 days later, am still waiting for an answer. If you are in the market for any truck accessories, look no further. These folks know their business and take care of their customers!
Hi Azeez, thank you for your business and sharing your shopping experience with us!
I was told delivery likely would be 1-2 days. Wow, cant believe you still ship Fedex. Their service has been terrible with out company, and it shows again. Track my order. It shipped on Wednesday. They show it to be delivered today but it is still sitting in Kansas City since 7am yesterday morning.
Hello Rich, we apologize for the delays in your area that occurred while your product was in transit to you. We show that your package has been delivered 11/13/21.
Friendly and knowledgeable staff. Received order in just a couple of days, very fast shipping.
Hi Cecil, thank you for sharing your experience!
I have used Real Truck on many occasions successfully, until this most recent experience. I used their chat tool and spoke with a sales rep who stated that if I ordered something through him it was guaranteed to fit or return it for a full refund. I have tried for over 3 weeks and one person (Amanda) dismissed me and closed the case as if I was a non-person. Finally, a different customer service rep resolved the issue.
Hello Scott, we want to apologize for the frustrating experience you have had. Due to high volumes our ticket responses are extended at this time and tickets are worked in the order they are received or updated. A return label has been issued for your order.
Sales person was great very knowledgeable and friendly. Have punched from real truck in the past and will again
Hi Rick, thank you for sharing your shopping experience!
I had to order some replacement pads for my 3" nerf bars I ordered in 2017. They were very helpful in identifying the sku# of the parts I needed. I ordered them and now just waiting on their arrival.
Hi Bill, thank you for your feedback on your ordering experience!
Service was great and very knowledgeable and quick thank you for everything.
Hi James, thank you for your feedback!
The chat session was easy and worked well. I actually took away an idea to use on my own site for the chat.
Hi Donald, thank you for your feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donald thank you for sharing your feedback!