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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very fast shipping and delivery got couple friends that want this product for there trucks thanks again happy holidays
Quick shipping & just what I ordered every time! 5 stars!
Great experience with customer service. Disappointed with having to order items that will not be needed.
Fast shipping! Good communication and description about item being ordered.
Great customer service and price. I received the exhaust system in 2 days.
Ordering is pretty simple. We ordered by phone this time instead of online as we have before. The sales staff was courteous and very helpful. Definitely recommend using Realtruck for your accessories.
Hi Eddie, thank you for your business and we appreciate your time to share your experiences!
Fast and easy to communicate. Great experience. East
Hi Joel, thank you for sharing your experience!
Ordered online. Got a better deal talk with sales rep. Great guest service very fast and friendly.
Called to see if they were having a Black Friday sale, they were not but took care of my anyhow! Great customer service and communication is great.
Hi Tyler, thank you for sharing your feedback!
Package shipped to wrong address. Now I have to wait a week before they even consider sending me another one.
We apologize that the package was not delivered to you. FedEx must determine if the package was actually delivered because it could state delivered but still be on a vehicle. Once FedEx finishes its investigation, we will be able to move forward.
Great customer service. They had my hard to find parts and very happy with experience.
Good experience. Customer service was extremely helpful.
Hi Walter, thank you for your feedback!
Excellent service and fast shipping. I'll definitely order from them again.
Hello Jason, thank you for telling us about your experience!
Very nice lady, very knowledgeable I would like to order all my parts from her..
Hello Duane, thank you for telling us about your ordering experience!
Have not received my truck cover yet but they gave me a good deal and shipped the next day. Can't beat that!
Hi Julius, thank you for sharing your ordering experience!
Purchased winch trey after chat session to make sure of fit and all parts needed for a complete installation also received a discount and $30.00 mail in rebate. I've purchased from Real Truck before and they are great to do business with!
Hi Terrell, thank you for telling us about your ordering experience!
AG did not verify if the Rims will fit my truck as and evan thou I spell my Full Name to her, she gave me brand new last Name so I hope the shipment arrived safe at my Address given to her.
I was looking for a tonneau cover when one of sales people took over and helped me out couldn't be happier. It came really fast and is already installed less than a week.
Precise, professional and quick. The person helping me had alot of experience it seemed. Did measurements and calculations to perfect the fitment.
Product selection process was excellent.
Web site could not support shipping address different from credit card address. I needed human support via 800 number to place my order. This is lame.
We apologize for the frustration with placing your order online. There may have been a reason why your address was not accepted during the ordering process. A few of these reasons are PO box numbers, APO, new address, etc. Thank you for bringing this to our attention as there also could have been a technical error at that time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for sharing your experience. So that we can better serve you, please let us know what issues you had with your order, thank you!