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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Salesman on phone said my parts are in stock, will receive in 2 days. I send money (it's a lot). 4 days later one part arrives. No explanation of rest. After "I" contact Real Truck. They tell me manufacturer has discontinued making part. (Real Truck told me they had my parts in stock). Now my vehicle is on jack stands while "I" find parts.
Thanks buddy.
Talked with the chat person and was very helpful getting what I needed. Much appreciated.
Excellent Brandon is very knowledgeable and extremely professional in his job
It was a pleasure working with him and he is a great asset to his company
I was very happy with the customer service representative. They went out there way to help me make my purchase.
Very helpful online guaranteed filament and best price
Spoke with a chat representative and they guarantee fitment if you order through them. I did and the steps fit perfect on my 2022 Ram 3500 and the shipping was lightning fast, evening being the day after thanksgiving!
Good customer service, ordering made easy. Will use this site again.
Gave me the price of a similar product, a little surprised but very happy with the deal
Was very impressed with staff when i called about a question. Also was able to get an additional discount
Hi Robert, we are happy that we were able to assist you with questions and pricing on your order. Thank you for your business!
Used the chat box and representative was very helpful and answered all my questions.
Hi, Brian thank you for sharing your experience!
Sales reps was very knowledgeable and helpful. The questions I ask were answered without hesitation and they even ask me questions that I should have asked about the products I was wishing to buy. When all was said and done, I felt very confident about the products I was buying and that I had made the right choices in not only quality but also price. To go another step farther, 1 of the sales reps recommended another company's web site for a product they didn't handle, assuring me this company also had the kind of quality product I was looking for but also at a fair price. I ordered from both company's on Thursday afternoon, with both assuring me 2-3 day delivery and both products were delivered today, which is Monday. Spot on with what 2 different company's sales reps told me. I am very impressed that they actually did what they said they would do. Haven't opened the boxes yet, as i had them delivered to my place of employment but will do so as quick as I get them home. Will add a quality review with pictures as quick as I can do the installs.
Hi Danny, thank you for your business! We are happy to hear about your smooth shopping experience and want to thank you for providing feedback on it!
Hopefully the item I purchased will be easy to install, tail gate lock on my handle of the tail gate. The person (male) did good job explaining when asked questions about the item.
Hi Rene, thank you for your feedback! If you need any assistance with the product you purchase, please contact our tech support team!
I did a live chat with one of your associates and she was amazing sorry I forget her name initials were M. C.
Alex (rep who took my order) was terrific! Super knowledgeable about the products and trucks, his thoroughness resulted in me purchasing additional product for my son's truck. Keep up the good work!
Hi Miguel, thank you for telling us about your ordering experience!
Ordered a bunch of stuff for my new 22 ram 2500 and they decided to send me an email 3 days later and tell me the wheels that I ordered are out of stock so I picked out a different set and they said there out of stock also but showed In stock online so I finally picked out another much more expensive set of wheels that were in stock and now iv waited 4 days and they still haven't shipped, love the website but honestly probably won't order from them again
Hi Kaleb, thank you for letting us know about your experience. We are terribly sorry for the frustration with your order. We do our best to keep inventory updated as much as possible but at this time it is very fluid and constantly changing. I am happy to hear you were able to find another set and we show this has shipped out for you. Please let us know if you need further assistance.
Young lady that helped me was very knowledgeable and polite. I ordered the unit Sunday night and received notice Monday morning that it shipped. Price very competitive.
Hi Ronald, thank you for telling us about your shopping experiencae!
No problem just gave them my truck info and in a matter of minutes it was a done deal.
Hi Aubrey, thank you for sharing your ordering experience!
Very professional and knew exactly what I needed. No hassle shopping and they treat their Veterans with a discount.
Hi Jack, thank you for sharing your feedback with us! Thank you for your service!
Fast and easy and I will be doing future business with the company again.
Hi Henry, thank you for your feedback!
I recently ordered car seat Covers. And Chris was an amazing guy. He helped me with every aspect of my order. A very knowledgeable person. I just received and installed my car seat covers. And they are awesome. Thanks for everything Chris.
Hi Walter, thank you for telling us about your experience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom, thank you for letting us know about your experience. We are terribly sorry for the frustration with your order. We do our best to keep inventory updated as much as possible but at this time it is very fluid and constantly changing. Please let us know if you need further assistance.