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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very happy with the transaction and the help I was given to help me with the decision to buy.
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Chatted with rep about cyber week deal on bed extender, rep made me a good deal. Quick, efficient, no games. That's a winner.
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Morgan C was incredible. She took care of my order l. Great customer service!
I would recommend and would purchase from this company again!
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Wayne was very helpful in getting me suited up in my new f150.he noticed things I had over looked and help me into a great price for a class 4 hitch, a tonneau cover, nerf bars and window deflectors, thanks wayne
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When I called to order, I had no clue what I was doing. The lady that answered the phone, handed me over to a gentleman, it like he knew I was going to call, had all the answers took a few minutes we had the parts ordered, I feel good that they are going to be the right parts. Very well spoken nice individual. Tank you
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With a little bit of help I was able to find everything
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Pleasant. John knows his stuff! Great customer service and helpful with all my questions!
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The person I talked with was very friendly and helpful. He was knowledgeable as well.
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Customer service was wonderful. I was hoping to have the seat covers before Christmas but I know that they have to be made. Haven't received the product yet but I am hopeful that it will be exactly what I expected it to be.
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They went above and beyond helped me with my 22 Ford F250 super duty 6.7 and made sure parts where right.
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DON'T BUY! THEY SENT OUT WRONG PARTS AND WON'T ACCEPT RETURN OR EXCHANGES. EXTREMELY POOR CUSTOMER SERVICE. CHINA PARTS! PARTS DON'T FIT CORRECTLY!
Hello Alvaro, we apologize for any inconvenience this may cause you. You may review our return policy here: https://realtruck.com/returns/ In the event that we were at fault, we will review your order and determine if a refund is due.
Overall experience was great
Only issue item arrived missing part of the instructions son had to you tube it which made instillation time longer
Hello Alfred, thank you for letting us know about the missing information, please let us know if you need additional assistance or have any questions about the installation.
None of the shipping times are even close to correct on their website. I ordered from them on November 1st and was supposed to receive it by November 14. After dealing with terrible customer service I now find out on November 29th that it won't be here before Christmas. The annoying part is I have received a ton of emails advertising to shop now for guaranteed Christmas delivery! Very disgusted with the whole thing. DON'T ORDER FROM THIS COMPANY! SAVE YOURSELF THE HEADACHE!
Hello Keith, we apologize for the long lead times, stock is hard to keep up with due to slowdowns in the manufacturing process over the past 18 months. We attempt to keep the lead times on the product pages up to date, but these can change at any moment. Thank you for sharing your experience.
I had a return request put in before I even got the item delivered to my home. Found out in conformation email that the wrong part was sent because the CHAT agent knows only how to sell and not about the products. It's been 14 days from the date of the return request and still waiting on the return label they are sending in an email so I can send item back. Poor customer service with excuses on why it takes so long.
Hello Terry, I apologize for the lack of response to your refund. This should not have taken this amount of time to issue a label back to you. Return Label Sent as of 12/06/21. Refunded as of 12/16/21.
Easy to order and shipping very fast almost 2 weeks ahead of first delivery estimate
Great product, Great value, & exceptional customer service! Install straightforward and easy.
Ordered from Real Truck because they had the product in stock and at a great price! Unfortunately Fed-X was did not deliver as promised and it cost me a day off of work!
I will order again from Real Truck, but will request a more reliable shipper.
The website said the nerf bar step would fit our 2001 Dodge 2500 but to be certain we called to verify before ordering. The rep was courteous and confirmed the match. He processed our order on the phone and sent an email confirmation. Product was shipped within 2-3 days and arrived quickly. The product was very well packaged and easy to install. We're very happy with the product and service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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