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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The site was very helpful in getting the order placed.
I dealt with Alex and the overall experience was outstanding. He responded to my questions quickly and I had tracking information within 24 hours of the order confirmation.
Would definitely recommend RealTruck without hesitation due to their customer service, pricing and knowledgeable staff.
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John in customer service walked me through every part that I wanted to ensure they would fit my new truck. When they arrived, they fit just as promised. The customer service team was very helpful by sending timely shipping updates advising me of when to expect my parts.
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Order 2 rear shocks for chevy silverado got ones for a jeep wrangler ordered another set to replace the wrong ones they shipped and still wrong so now got to wait for 2 shipping return labels to get a refund
Hello Craig, I hope you can accept our apology on the slow response times to your request. In order for me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number or email? Looking forward to your response.
Very pleasant gentleman helped me order products for my daughters new Chevy!
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Dale was able to respond to the problem that I was having
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I originally purchased a product on line. I had a different shipping address than my billing address but did not have an option to put in my billing address. This caused my purchase to get canceled approximately 4 days later. I then had to call in my purchase. While waiting for an agent, the automated system said my wait time was less than two minutes but I ended up waiting close to 10 minutes for an agent to answer my call so I could place the order.
Marcus, we apologize for the frustration with placing your order online. We appreciate you bringing this to our attention as there also could have been a technical error at that time.
Saw add on line. Wasn't sure if cover would fit my Tundra. Dan stayed on phone while I measured. He said item was in stock and might ship immediately.
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Item was marked dowm and did online chat... received an aditional marked down price... sale was easy and fast. Been waiting for a deal on this programmer..
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The person I spoke with on the phone was very knowledgeable friendly and professional.
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Good ordering experience. Awaiting delivery of bed cover.
Hi, we are happy to hear your ordering experience was smooth for you!
Very easy, used the chat function to confirm size and place order.
Hi, we are happy to hear your ordering experience was smooth for you!
Incompetent customer service. Ordered a bed mat, was told 4 weeks. I was told 4 more weeks every time that i called. After the 3rd time calling, i was told more than 4 weeks (we are at 12 weeks now), so i decided to shop elsewhere. Upon my search, i checked the real truck website, and they said that they had one and it was ready to ship (actually 5 of them), this is 20 minutes after i was told 4 more weeks. So, i bought it and canceled the other order. The shame is i listened for 12 weeks to customer service lying and pushing me off. I wrote the company of my experience a week ago and have yet to receive any comment back. By the way they make it impossible to leave a bad review on their website.
Kyle, a very dissatisfied customer
Hello Kyle, I am terribly sorry for the experience you had with us. This is not the type of service that we strive to provide our customers. Originally your item was not in stock with us, so your order was sent to the manufacturer to fulfill. Unfortunately, we were never notified of a backorder until we reached out to them for information on the delivery date for you. 12/2, we did receive stock of the item you purchased and reordered on that date. I completely understand your frustration with us with the changing of the delivery dates.
Found the product I wanted but some of the wording made it so I easy not sure if I wanted it. I ended up calling and in a matter of minutes was clear and order was filled.
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Kind wondering where my order is no tracking sent to me?
Hello Ron, our records indicate that your order was shipped 12/3/2021 and was delivered on 12/7/2021. If you did not receive your item by end of day 12/8, please contact our tracking department. Realtruck.com/contact-us
Order from the chat line and was fairly easy and received additional discounts from representative. Have not received product yet.
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I spoke with Wayne and very refreshing to deal with a company and its employees who are so efficient, thorough and polite. A different experience from my dealings here in Cali. Props to your business in Florida!
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Had an excellent experience using your chat feature. The CSR was professional and answered all my questions. Even giving me an additional discount. They even helped me order the item I wanted. Payment was super easy. All in all a great experience. Will definitely come back for more truck items.
Thank you.
Hi, we are happy to hear your ordering experience was smooth for you!
Awesome customer service. I utilized the chat feature and saved even more money. Within an hour tops I received my shipping notice. At this point it has only been 24hrs since the order was placed but possibly will be here in another day at this rate even during COVID.
Hi, we are happy to hear your ordering experience was smooth for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!