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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The lady that answered the phone was a ton of help. I was clueless ordering it for my husband and she helped guide me to the right direction
The salesman was great. Informative, courteous, and processed the sale seamlessly.
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Was quite simple and was all done through online chat. Was able to ask questions and get immediate responses. Pricing was very competitive. Overall good experience
Would like to have more details on shipping timeframes but certainly not a deal breaker.
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Short wait time, understood my requirements, knew the new attachments, quick availability
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The RealTruck sales rep was very knowlegible and took the necessary time to understood my needs
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Ordered tires online and it was super easy and quick. Needed some help with running boards so I did online chat and the lady gave me a discount and processed my order. Order shipped within 24 hours
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My experience with Real Truck was outstanding! She was very polite and so helpful! Thank you!
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Having product on your website that is not available is misleading and discourages me and I am sure others in the future will avoid your website. You should not offer what you don't have, we all know the supply chain is stressed. Police your product in your website.
Hello Katherine, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process. We see that the item was put on backorder and this was communicated to you, by email, on Dec. 13 about the backorder and submitted the refund request the same day. Our current turnaround time is up to 7 business days for the refund to be processed through us. You were notified on Dec. 17 that the refund process was complete.
While chatting with a sales consultant, I placed my order with ease.
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My experience with the salesperson was absolutely great she was able to answer my questions in a professional manner abd that says alot Thank You Doug S.
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I searched several local truck accessories centers and they couldn't get grill guards. Temporary out of stock issues, but not at Real Truck! They were also on sale! I will add extras from Real Truck later. My items will be delivered before Christmas! Thanks Real Truck!
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Honest and straight forward. A good deal. Looking forward to doing more business with tie company
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Ordering was fine, I was given a specific arrival date and it did not arive on that date so I hade to make other plans to satisfy my needs.
Hello Brian, we deeply apologize for the delay. We appreciate the feedback you have given us.
Although ultimately did place an order, dealing with sales and customer service via chat took longer then it should have and I found a bit awkward. Current signs of the times I suppose
Hello Kath, we appreciate the feedback you have given us. We sincerely apologize for the delay and thank you for your time.
Filled in the ship to and payment fields. After payment option I clicked Submit and it would not go thru. Had to order with chat.
Rick, we apologize for the frustration with placing your order online. We appreciate you bringing this to our attention as there also could have been a technical error at that time. Please let me know if I can provide further assistance in the meantime.
The site was very helpful in getting the order placed.
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I dealt with Alex and the overall experience was outstanding. He responded to my questions quickly and I had tracking information within 24 hours of the order confirmation.
Would definitely recommend RealTruck without hesitation due to their customer service, pricing and knowledgeable staff.
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John in customer service walked me through every part that I wanted to ensure they would fit my new truck. When they arrived, they fit just as promised. The customer service team was very helpful by sending timely shipping updates advising me of when to expect my parts.
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Order 2 rear shocks for chevy silverado got ones for a jeep wrangler ordered another set to replace the wrong ones they shipped and still wrong so now got to wait for 2 shipping return labels to get a refund
Hello Craig, I hope you can accept our apology on the slow response times to your request. In order for me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number or email? Looking forward to your response.
Very pleasant gentleman helped me order products for my daughters new Chevy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!