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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I'm too busy to go into all of the details. In short, I needed additional hex bolts and washers for a set of running boards I ordered. It took over 3 weeks to get a response back...
Great customer service! They will work with you on the price and shipping.
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My experiance was very good ordering was great and easy, customer service good I enjoy dealing with you and will do it again.
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Greg was polite, professional, and also knowlegable regarding the purchase. Assured me, that if any
Problems, he would addres them. The transaction was pretty smooth.
Gary Walter
******* Lyle Circle
Hudson Fl *******
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Awful! Tried to return a mirror that was totally wrong fit for the truck. They blame it on the manufacturer never buy anything from them again...
Hello Tim, we apologize that you did not receive an item that fits. Please reply back with your support ticket number or email so that I can investigate and make things right.
The representative was very helpful to identify the product that I needed. The ordering process was quick and easy.
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It has been a very pleasant experience my sales man answered all my questions and looked for everything I asked for he was a very big help Easy to work with
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Thank you for being courteous and respectful! We had a credit card issue and they gave us the information to call back and complete our transaction. Thank you!
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Website was great and checkout seemed to go like any other plus items would arrive before Christmas which was a must. I was shipping to a different address than my billing address but Bolt seemed to accept it. 4 days after purchase and being charged, Bolt sends an email saying the order is cancelled. Had to call RealTruck directly, replace the order (which ended up costing me more due to items not in stock) and hoping it all arrives before Christmas. Would have been a great transaction if RealTruck used a better clearinghouse for online orders.
Hello Pamela, I am terribly sorry for all of the mishaps with your order, this should not have happened. We appreciate your patience while we addressed these issues for you. Our records show that your order was delivered on 12/16/2021 before Christmas.
I ordered a tonneau cover for my new 2022 Maverick that is coming in a few weeks. I had a nice experience with Chris. He took good care of me and assured I would be happy with the fit. I will let you know more later once I have my truck in hand and the cover on.
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The experience ordering the product was a positive one. The agent I dealt with was very personable and helpful. The experience took a turn for the worse when the running boards arrived damaged. Additionally, there was no hardware inside the box to attach to my vehicle. When I called to report the damage, the rep I spoke with made me aware that the hardware had been mailed separate from the boards. I was not aware of this and should have been informed upon placing the order. This is my first experience with the company; therefore, doubt I will purchase from them again.
Hello Kevin, I apologize for the condition that your running boards arrived in. It looks like we have sent out a replacement for you as of Dec. 30 and have expedited the shipping so that it can get to you sooner. Please let us know if you have any additional questions or concerns.
So I went on the phone and spoke to a sales person Very nice people thank you
We appreciate your feedback, Dylan!
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Debbie S. Helped me with a wrong order issue. I am very satisfied with the results thanks to her kind and concerning approach to the issue. It was a pleasure speaking with her. Thank you Debbie S.
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I used the chat and I was very happy with the results thankyou
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Good experience. Agent was knowledgeable and very helpful.
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Keep up the good work was very pleasant quit did representative he was very courtesy and polite professional
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Very good experience. Answered my questions immediately over the chat function on their web page.
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The gentleman that took care of me his name is Chris did an outstanding job with the product describing everything to me both in the running boards as well as in the tonneau cover I will always order from this company if I need anything for my truck and I will pass it along to others thank you again John F Corey.
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Very professional. Very easy to work with I should have the cover tomorrow
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolyn, I hope you can accept our apology on the slow response times to your request. This should not have taken this amount of time to respond back to you. Please let us know how we can make this right for you. Replacement parts were delivered on 12/18.