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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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No Complaints, everything went well, easy install, second time buying this product.
Received the tonneau cover for my Tacoma on time during the busy holiday season! Great product, great service!
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I was very satisfied with the customer service in deciding what product was best for me
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My interaction with your company was good, but the FedEx shipping was a nightmare
It was with the shipping. Fedex is a nightmare to work with. Our truck bed cover was scheduled to arrive on Dec. 13th and did not get it until Dec. 16th. We would not have gotten the cover when we did, if I had not spent three days on the phone and computer trying to track the package down. No one could tell me anything about the where-abouts of the shipment. On the night of the 16th when the tracking said it was on the truck and I had not been delivered, I went to Athens, GA 40 mile away to the FedEx office to be told that the package was at another shipment facility another 40 away. I was finally given a phone number to the second location and was told if they could find it they would call me. I drove to the second facility and after some 30 minutes on the phone, I was informed that the package was found.
I will not do business with any company who uses FedEx for there shipping.
Hello Ben, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. We appreciate your feedback and see that your package has been delivered.
Customer service very helpful and courteous. That's all I have to say.
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Great communication so far hope I don't have to contact them. Tha k you for making the order a breeze.
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Went smoothly. Sales rep was very helpful answered all my questions satisfactorily
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I went threw there catalog found part I needed. Called and made my order with no problem. Took about a minute & order was ready. Thanks for everything. I will definitely order threw them again.
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I originally purchased a truxedo x15 from realtruck. However I was not happy with it. I asked if I could return it and upgrade to a hard cover. They said no problem. Not just that I was able to return the cover I disliked I also got a great price on the one replacing it. Thanks, realtruck.
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I will never buy again from these people. REFUND month later still waiting. First was week after they received return AND I notified them they said refund was started and could take up to 7 days. 7 days later they said refund was issued for AFFIRM which financed the purchase. AFFIRM does not show w up so I contact them and am told couldv take up tov10 days to show up. AT THE VERY SAME TIME had a refund from return VERY SAME DAY, refund given the day they v received merchandise and showed up on AFFIRM very same day within minutes
These people are a joke
Hello Scott, I am terribly sorry to hear about this frustrating experience you received. We are reviewing your case and will update you ASAP.
We chatted I ask about a couple different covers then bought it
Hello Kimberly, thank you for telling us about your shopping experience!
Easy as pie, very helpful (fingers crossed they fit)
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Good staff and online assistance with help to order
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I just call to ask a few questions and the person that help me was so professional and helpful that help me to make the right decision. To bad I don't remember he's name but thanks for your great service!
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Brandon was so nice and helpful. He took care of everything for me. He took the the time to find the rims that I liked and that fit my truck the way I wanted. Because of him any other things that I need for my truck that realtruck carries, I will purchase from them. Thank you.
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I wanted to order a new Bakflip tonneau cover for my new Ford. I had the MX4 cover on my previous truck and loved it! There was an issue with some of the rubber seals shrinking. They informed me that changes were made and the issue was resolved. The website said start a chat for an unadvertised discount. So I did! The service representative answered all my questions, took all my info, gave me over a one hundred dollar discount on the already discounted sale price and placed the order for me. He sent me an email to make the payment and I was all set! I highly recommend the Bakflip MX4 tonneau cover. It is very versatile, self locking, sleek, about 99% waterproof and well made. I researched several covers and settled on the MX4 because of all the features and excellent price!
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I was on chat with your chat company representative and I asked that person to double check to make the rim was in stock and would ship. This person told that they checked and you had 2 in stock. It appears this person never checked and just said what was needed to be said to get me to move forward with the purchase.
Hi Scott, I apologize for the less than stellar experience you had with our sales agent. Thank you for bringing this to our attention as your feedback helps us improve the service that is given to our customers.
While ordering from Real Truck, my best way to order was I told Kevin D what truck info I have and he told me which product would fit my truck and gave me a great price. So in the future I will tell Kevin what I need for the best product and the best quality and value. Also the shipping was very fast and free! Thanks Steve
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My experience was great he was very helpful and well experienced made sure I had everything needed for my cover Great job
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I ordered 3 items, 2 of them are promised to be here tomorrow, the 3rd says it won't be here till January. That is unacceptable! I need them all tomorrow!
I emailed asking about it, and received a very vague answer.
If I do not get the answer I want today, I will buy the wind deflectors from somewhere else.
Hello Teresa, I apologize we were not able to fulfill your order in time for your needs. A refund is currently processed at your request.
*Refunded as of 1/3/22
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!