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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Tried to cancel parts a few hours after ordering, now I feel like I am getting run around about fast shipping... Is this so complicated to cancel and get refund? First order with Real Truck and my last! I will stick with Amazon in future!
Working with Michael was great. My Tonneau cover shipped same day. Too bad it comes via Fed ex as it is already been delayed. That is why Fed ex ratings are below their competitors.
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Shipping was very quick even being Christmas week. Product shipped well and appears to be high quality. Instructions appear to be very good.
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Called for the Forum price even though that sales team was off for the weekend. They were able to provide the Forum Discount and the process only took a few minutes. Great experience!
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I ordered a new tonneau cover for my truck because my previous cover was ripped off during a recent wind storm. I ordered it on a Friday and it arrived the next day. I didn't even request express or overnight shipping. Timing is everything. Installed it in about an hour. Friendly, fast service.
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After being told my wait time would be 10 minutes on hold with auto anything, I spent 40 minutes on hold and no one ever answered the phone. I logged onto real truck, called, and a person answered the phone immediately. Within five minutes, I had purchased the steps for my truck, and saved $30. I think I found my new go-to!
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The online website and ordering process was very easy and quick to use. Would use again
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I bought a BAK revolver roll-up in 2016 for almost 900 dollars cloth fell off vinyl peeled 2-year warranty. I sent pics to BAK best they'd do was 54 shipping and half off plus taxes. I chatted with real truck got a gator taneu ten years warranty vinyl lifetime hardware free shipping to tax including taxes 264.41
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Well organized site with multiple options available in stock for practically any truck. Competitive pricing with responsive customer support texting that was quick and simple to use. Really fast shipping.
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Steve was very helpful with my bed rug installation questions. I continue to be pleased with every one of my transactions with real truck from as far back as September 2017 through today.
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He was very helpful finding what I needed and gave me a better price as well
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Got a new 1500 Ram Rebrel and wanted a tonnaue cover mainly for security. Chatted with Kip on line and wnet though several options and came to a decision. Kip was very pleasant and informative. Very happy, both wioth my ultimate decision and dealiung with Kip on Chat to discuss. Hopefully my slections timiing and delivery will meet the same level of service I initially recieved. Real Truck will be my go to for Truck Accessorries.
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I had researched part fitment and had part numbers available when I called to place my order. The sales representative I spoke with told me that the part numbers only took them to a general category and not to a specific part/fitment. The sales rep was patient and helpful but for each item in my cart it was necessary to repeat the process I had gone thru to determine fitment and what I had thought would be Real Truck's exact part number.
Hello Logan, we want to apologize for the frustrating experience you have had. Thank you for bringing this to our attention, your feedback helps us improve the service that is given to our customers.
Teresa, thank you for bringing this to our attention. I see that as of December 21, you were provided with your second tracking number via email by one of our customer service agents. Please reach out if we can provide further assistance.
Ordered on Friday received on Sunday. What more could u ask for. Installation videos were big help. Prices are competitive.
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Erin explained the product and made the purchase easy by being accurate and patient.
I look forward to receiving the Bakflip truck cover.
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Bought a cover and was so pleasantly surprised at the ease of ordering and the knowledge and help of the order staff. The cover was delivered quickly to Texas.
Will recommend to friends and use their products again.
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RealTruck was able to get the truck bed cover I wanted and had it delivered by the promised time. Overall, great experience and I would highly recommend RealTruck.
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No Complaints, everything went well, easy install, second time buying this product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Douglas, we want to apologize for the frustrating experience you have had. Due to high volumes, our ticket responses are extended at this time, and tickets are worked in the order they are received or updated. Our current turnaround time is up to 7 business days for the refund to be processed through us. Your refund was completed as of 12/28/21.