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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Maryland
1 review
0 helpful votes
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Bedrug
December 23, 2021

My order was quick and easy. Real Truck has everything you need for a sweet ride and a fair price with discounts and free shipping for most orders. It all starts with customer service A+

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Pennsylvania
1 review
0 helpful votes
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Truck bed mat decision.
December 22, 2021

I needed help picking the right mat for my truck. The salesmen was very helpful in helping me make the right decision. Job well done!

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

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Michigan
1 review
0 helpful votes
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Helpful and Efficient
December 22, 2021

I was looking for a very specific product recommended to me and the website was intuitive and took me to exactly the right place. The online assistance provided was very helpful (insuring I had the appropriate specs for the product to fit my truck), and facilitated the purchase process quickly and efficiently. Great interaction.

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

California
1 review
0 helpful votes
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Order via chat
December 22, 2021

Never used the Chat function of any site to place an order. I had questions about three products that I was considering for my new Silverado 3500HD. I was able to get on chat ask the questions. We verified what was the right version of the products that would fit my truck and Kevin D. Placed the order. Kevin even sent me a secure link to enter my credit card. Very easy and straight forward. Very good job. RealTruck made it easy for me to do business with them. Kevin was very knowledgeable and was very helpful. I will do business with Kevin and RealTruck again.

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

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Tennessee
1 review
0 helpful votes
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Great OnLine Ordering Process
December 22, 2021

Ordering was easy and fast. Hope to get it just as quick :)

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

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Arizona
1 review
0 helpful votes
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Needed delivery time clarification.
December 22, 2021

Good. The rep. Cleared up my question and took my order.

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

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California
1 review
0 helpful votes
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Bakflip for 2018 chevrolet 2500hd
December 22, 2021

Placed order last minute and sales associate assured me prompt delivery and satisfaction! Product showed up on time and fit perfect. Super easy to install.

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

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Nevada
1 review
0 helpful votes
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Looking for running boards
December 22, 2021

I called because I needed help on buying my husband some running boards for his truck. Customer service, I believe his name was Jeremy Carter was super nice and helped me pick the right ones for my husband's truck. He went above and beyond to tell me which ones would look nice and help me understand the difference between the length. Thank you Jeremy for all your help and being patient with me.

Date of experience: December 22, 2021
Lauren S. — RealTruck Rep
over a year old

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Nevada
1 review
0 helpful votes
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Truck cover
December 21, 2021

My salesman Dan was very helpful and explained how everything worked.

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

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North Carolina
1 review
0 helpful votes
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Staff was very friendly.
December 21, 2021

Had a Problem with ordering things for my Truck and after They told me what we did wrong they are very helpful.
And the One's I talk with were Very helpful with the difference in my Truck.
I Recommend Real Truck for Excellent service.

Thanks To all That Help Me!

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

New York
1 review
0 helpful votes
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Great site
December 21, 2021

Easy simple and straight forward I had no issues finding what i wanted

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Emma, thank you for sharing your shopping experience with us!

Missouri
1 review
0 helpful votes
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Extang solid fold 2.0
December 21, 2021

Simple and easy to order. Says it has shipped and only ordered it less than 18 hrs ago!

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

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Pennsylvania
1 review
0 helpful votes
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Ok
December 21, 2021

We had a problem before when I bought a light bar from use and I took it to the dealer 34 times to try and make it work with the Amber turn signals and we couldn't get it to work so it cost me a lot of money to 33 or four times to the dealer and then that yo I find out that they've had problems with it with the Ford trucks and nobody had said anything to me I'm a little concerned am I gonna have the same problem with this one

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Doris, we sincerely apologize for your experience with us thus far and will be investigating this matter.

*Refunded 12/28/21.

New Jersey
1 review
0 helpful votes
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Helpful transaction
December 21, 2021

The person we spoke to was very helpful and the transaction was easy.

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

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Michigan
1 review
0 helpful votes
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Start order
December 21, 2021

Just ordered a bed slide for my truck the rep answered all my questions and was very pleasant. We will see how things go from here.

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Florida
1 review
0 helpful votes
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Bug sheild
December 21, 2021

Easy to work with and very good at getting what I wanted

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

California
1 review
0 helpful votes
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Alex is the best!
December 21, 2021

Alex is the best! Clear communication about my order. Transparent pricing and easy to use website.

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

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California
1 review
0 helpful votes
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Truck parts
December 21, 2021

Well done and quick I will order again from this company

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Arizona
1 review
0 helpful votes
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Sad!
January 20, 2022

Tried to cancel parts a few hours after ordering, now I feel like I am getting run around about fast shipping... Is this so complicated to cancel and get refund? First order with Real Truck and my last! I will stick with Amazon in future!

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Hello Douglas, we want to apologize for the frustrating experience you have had. Due to high volumes, our ticket responses are extended at this time, and tickets are worked in the order they are received or updated. Our current turnaround time is up to 7 business days for the refund to be processed through us. Your refund was completed as of 12/28/21.

Colorado
1 review
0 helpful votes
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Great service
December 21, 2021

Working with Michael was great. My Tonneau cover shipped same day. Too bad it comes via Fed ex as it is already been delayed. That is why Fed ex ratings are below their competitors.

Date of experience: December 21, 2021
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!