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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I was in the market for a new tonneau cover and I checked out the Real Truck website because of a video on YouTube where someone mentioned the company. I liked the wide variety of options available. I was specifically looking for a hard tri-fold cover and thought it was going to be difficult to narrow down because there were so many. I hit the help chat button and a rep jumped on and after only a few questions helped me choose an option that I feel is best for me and even mentioned some discounts that were available that I didn't know about. He helped place my order and get it shipped out quickly. The service was excellent and I will definitely be shopping here again and referring others.
I bought yesterday and it said order with in the hour and shipped today. It now says 2 weeks from now. Called and they were no help. Very disappointing.
Hello Michael, we apologize for the long lead times, stock is hard to keep up with due to slowdowns in the manufacturing process over the past 18 months. We attempt to keep the lead times on the product pages up to date, but these can change at any moment. Thank you for sharing your experience and I am truly sorry for the inconvenience.
I spent nearly 35 minutes on the phone with a representative to order my running boards. Gave proper information concerning truck, but still received the wrong product that did not fit my truck. Terrible, and very inconvenient.
Hello Vashaun, I apologize for the less than stellar experience you had with our sales agent. We are reviewing your case and will update you ASAP.
*Return Label Issued 1/5/22
Automatically withdraw for purchase weeks waiting on refund
Hello Tom, I apologize for the lack of response to your refund. This should not have taken this amount of time to issue it back to you. I have found your ticket with us and have escalated it for you.
Morgan C. Definitely went above and beyond on giving the best customer service. Morgan was able to give me an amazing discount and also email the information I needed to order when I was ready, also fallowed up with me via email and then work with me to complete my transaction.
THANK YOU FOR ALL YOUR HELP MORGAN!
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The tonneau cover for my pickup arrived in three days. A day earlier than expected. I have always been happy with a Truxedo product.
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Was checking out the bed covers on the site and wanted to know if stock was available before I ordered. I NEVER click a chat pop up but I did this time. Victor R. Was my sales rep. He answered my questions AND gave me a discounted price. He was very helpful. I really appreciate that. Top was delayed one day due to Christmas day and shippers being overwhelmed with holiday deliveries. I understand. No big deal. Top arrived and it took me about an hour to install. Instructions were ok. Top is solid and fit my 22 Ram 1500 perfectly.
Thank you, Victor. Great top. ;)
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I ordered my towtector mud flaps for my truck a week before Christmas with an expected delivery date of December 29-30 and it arrived 3 days after the order was placed! I can't wait to get them installed!
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Everything went very smooth and the shipping was on time
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The customer service rep (Mike) was very helpful in making my decision to purchase this item. He contacted Ranch Hand to verify it would meet all of my needs with out me asking him to do so. He created a ticket and emailed to me so all I had to do was check out. I would recommend this company if your having difficulty deciding which product to go with and have questions.
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Representative was knowledgeable, answered all my questions and very respectful to me. He is a valuable asset to your company. Merry Christmas and Happy New Year!
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When I called Real Truck they were there for me. They were courteous and willing to do anything for the customer. Thanks
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The person that help me get my cover for my truck was awesome. He help me out a lot on the cover I can use for my truck. I will be buying more stuff for my truck from them. Keep up the good work Kip.
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Nice and organized site, easy to navigate with secure check out.
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The Customer Service has always been great. I've ordered many things from RealTruck and have had very few issues and the ones I have had they were quick and diligent in taking care of it. I recommend RealTruck to anyone I talk to about truck accessories.
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Overall so far the sale has been great. Negotiated a great price with sales associate. Tonneau Cover took longer than was told to actually ship out. Hopefully shipping time is quick (1 week I hope.)
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Would like to mention when i placed the order yesterday i told the salesman Chris that i must have the item NO LATER THAN THE th OF DECEMBER i was told that he will note on the account so please do your best to do so otherwise the order will be refused thanks Samir
Samir, we sincerely apologize for your experience with us thus far and will be investigating this matter. You will be happy to know that your order has shipped and the current estimated delivery date is Wednesday, 12/29/2021 by end of day. Please let us know if we can provide further assistance in the meantime!
The gentleman I spoke with was extremely nice, very knowledgeable and most important very honest.
He described every detail of 3 truck bed covers. When I asked of I needed addital parts for rain "the pockets" ( cant remember what was the name) he was very honest with me and said That the truck bed cover will protect from the rain and I wont be needed that. I have not yet received my cover, and I really hope that it will meet all my needs.
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Patient with explaining my product questions, willing to give bundle discounts and very communicative. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!