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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Kansas
1 review
0 helpful votes
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Great experience!
January 7, 2022

I am just going to say Very Good. I delt with 2 different people, and they were tops.

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Oregon
1 review
0 helpful votes
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Amazed!
January 7, 2022

Don't know how to act! Never been treated so good before! All of your sales and support are a credit to their job's.
Thank you for doing it right!
Bill Dodds, Gresham Oregon

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Illinois
1 review
0 helpful votes
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Great to work with
January 7, 2022

Very pleasant polite, helpful and quick to return calls to help in the sale

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

California
1 review
0 helpful votes
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Order Process
January 7, 2022

Man who took order was very informed and the process was quick and easy.

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Texas
1 review
0 helpful votes
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Ordered an item. Was told of the shipping day and my receiving the item. The next day was informed of a new shipping day and later receiving date. I called to cancel and get a refund, and that is when it all hit the fan. Many, many days later am still waiting for a solid resolution and refund of my money. And am Still
Waiting! And am still waiting! And am still waiting!

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Hello Robert, I apologize for the lack of response to your refund. This should not have taken this amount of time to issue it back to you. I have directly reached out to a service agent regarding your return. You should hear back from them as soon as possible via email. We ask that you check your spam box just in case. Please let me know if I can provide further assistance in the meantime.

Arizona
1 review
0 helpful votes
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Excellent service!
January 7, 2022

Victor was my rep, he answered all my questions, gave me my options, and stuck with me throughout. My order was shipped same day! Can't beat that with a stick! Great working with you!

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Pennsylvania
1 review
0 helpful votes
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Excellent Company
January 7, 2022

I purchased a tonneau cover for my brand new Ford Maverick. RealTruck offered the best prices and fast free shipping. They sales rep (Alex) was easy to work with. Very happy with my purchase, the price I paid, and the customer service received.

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Texas
1 review
0 helpful votes
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Quick and Nice People
January 7, 2022

Will use again and again, if my wife gives me my allowance.

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Indiana
1 review
0 helpful votes
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First purchase experience.
January 7, 2022

First purchase experience. Was exactly what I was hoping it would be, The salesman was very professional and experienced.

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Pennsylvania
1 review
0 helpful votes
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Real understanding
January 7, 2022

The guy was Alex and he was real professional and I got the parts that I need that I have been looking for

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Maine
1 review
0 helpful votes
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Gator bed cover
February 6, 2022

I havent gotten a delivery date yet. The ordering process was easy and the person helping me Erin D was very helpful

Date of experience: January 7, 2022
Florida
1 review
0 helpful votes
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Don't remember the girls name but she knew her stuff. Very Helpful

Date of experience: January 7, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

California
1 review
0 helpful votes
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Great Customer Service
February 5, 2022

I chatted with a representative who was very friendly and efficient. Ordered exactly what I needed and my order was processed quickly. The price of the Bed cover was right in my price range and the delivery will be in 3-5 days which is great! Haven't received the product yet. Can't we it until it gets here.

Date of experience: January 6, 2022
Alabama
1 review
0 helpful votes
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Fender Flares
January 6, 2022

I needed to order one rear fender flare, but they only come in pairs. It was ok and when I started to purchase, a square popped up and said to check on discounts. I contacted a customer service rep and he/she told me that there was already a 20% discount but I would get $10.00 more dollars of the price. I agreed, gave all my information, paid in full through pay pal and it was finished. Quick and easy.

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

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Florida
1 review
0 helpful votes
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Great product
January 6, 2022

Great experience. Haven't received it yet but the delivery is usually quick. Ordered other stuff from this company.

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Virginia
1 review
0 helpful votes
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Good experience
January 5, 2022

Pleasant experience all around. Good service and quick.

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

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Mexico
1 review
0 helpful votes
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SMA gene
January 5, 2022

I struggle with using the internet (dyslexia). Reginald was extremely knowledgeable and more important patient with me while placing my order over the phone. Kudos!

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Texas
2 reviews
0 helpful votes
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Great customer service
January 5, 2022

Professional and informative and able to answer all question asked and willing to give wonderful recommendations about future and present products.

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Illinois
1 review
0 helpful votes
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Bill's experience
January 5, 2022

Very positive! I received expert advice matching the product with my truck.

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Georgia
1 review
0 helpful votes
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Overall good experience
January 5, 2022

I only have one issue. The website checkout does not allow separate addresses for shipping and billing. I placed an order and was a bit surprised I could not have it shipped to my Son. I had to cancel my online order and call in to place my order. The Gentleman I spoke to was great and took my order for me, but I prefer not giving credit card information over the phone.
Otherwise a great experience, the website overall is laid out nicely and I easily found what I was looking for.

Date of experience: January 5, 2022
Lauren S. — RealTruck Rep
over a year old

We apologize for the frustration with placing your order online. There may have been a reason why your address was not accepted during the ordering process. A few of these reasons are PO box numbers, APO, new address, etc. Thank you for bringing this to our attention as there also could have been a technical error at that time.