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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Did the live chat asking for advice on a tonneau coer fit for my 2019 Ford truck. Quick answers and was given a discount as well! Win Win
Great service and ship time. ERIN helped on message text and hooked me up with the correct items and cost.
I called to order a tonneau cover for my pickup. The gentleman that I spoke to was very nice and professional. Verified all my info to make sure everything was correct
Hi David, thank you for sharing your shopping experience!
Knowledgeable staff – no pressure Santana was very easy to work with. He answered all my questions and when I decided to go ahead and make the purchase, he worked everything out on his end and then sent me the invoice. It was a easy seamless transaction. I receive notification the next day from FedEx with the tracking number.
Hi Pat, thank you for sharing your order experience with Santana, we will let her know how well she was able to assist you with your transaction! Thank you for your feedback and for sharing your experience!
My son had been speaking with A Micheal R, but did not have ext number. So when I called I went through process of trying to find him with three Micheals. I finally went through order placing and the person assured me he would find who my som had spoke with and give credit to him.
Very pleasant experience ordering a Retrac cover for 2022 F250.
Hi Tommy, Michael, is a very common name, especially here in our company. I verified your order information and credit was given to whom it was owed. Thank you for sharing your order experience!
Amazing costumer service they help on anything you need they also let you know if will fit or not on your vehicle
Hi Michelle, thank you for sharing your experience!
My purchase experience with John Baker was good. I purchased an Undercover Ultra Flex Tonneau Cover on Monday 22nd November. He said that there were 4 in stock (in Ocala FL) and consequently with two day shipping, would be a Wednesday 24th delivery. I subsequently discovered after checking the Fedex tracking number that the cover was actually shipped from the factory in Missouri and won't arrive until Friday 26th. Needless to say that hopefully this was a genuine mistake on his part. Either way this has me pretty annoyed at the moment as I was all prepared to install it today.
Hello David, we apologize for the miscommunication and delay in the arrival of your package! Please let us know how we can make this right for you.
Talking to a person is a huge bonus add to it that they were friendly, knowledgeable, and professional. Great experience
Hi Michael, thank you for sharing your shopping experience!
Twice I sought help with truck accessories and twice I was assisted in a way that I felt confident about my purchases. Nothing worse than ordering the wrong fender flares or running boards when you have an appointment for installation! Thanks for working with Affirm also, awesome!
Hi Terrie, we appreciate your feedback!
I had excellent customer service, they were able to help me figure out the size of the truck bed and recommend great affordable products. Definitely buying in the future from them.
Just days before my purchase the price had gone up on the truxedo x15 so they nice enough to discount my purchase. Fedex was overly optimistic about the delivery date but once it showed up the cover was a easy to install as advertised, thanks for the great experience.
Hi Russell, thank you for telling us about your experience!
Hi Ralph, thank you fo the feedback!
Went through the chat option to ask about an accessory before I purchased. I was helped immediately and purchased with the representative I was talking with. The idem was shipped that same evening with a 3-day arrival.
Hi Jason thank you for sharing your experience with us!
I spoke with two associates (Santana and Rose). Both were exceptionally kind and helpful. Excellent customer service skills.
Hi Jeff, thank you for sharing your experience!
Excellent experience. I chatted on line with Samantha who quickly responded to all my questions and then offered me a great deal on the tonneau cover I was interested in. I made the purchase right then. Great job!
Hi Michael, thank you for telling us about your experience!
I made an online order where I was concerned the product might not be in stock. Turned out to be true, and after an initial convo in the online chat box with a call center to start a ticket, I got an actual call back from RT. The rep had already sourced a replacement solution from the manufacturer that was nearly identical. Through emails and calls over 48 hours to process the cancel and rebook I talked with 4 different reps and the handoff between them was seamless and I had no effort except providing my CC number again since they truly do not save the card numbers. It is a sign of the times that the hurdle has been set so low for customer service that I am so positively shocked by actual customer support from an online vendor. Kudos to RT.
Hello Matt, I am happy to hear that everything worked out in your favor. Thank you for your business and feedback!
Micheal Todd was very professional and very educated regarding my purchase, I was pleased and thankful.
Great pricing and great service. Product was in stock and delivered within 2 days
Called and talked to a gentleman on the phone. He was very knowledgeable, was able to answer all of my question, took my order and item was delivered in 2 business days.
Hi Scott, thank you for sharing your experience!
The guy who helped me was amazing and patient. He helped me find the right part in my price range. I am extremely pleased and will order here again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rick, thank you for sharing your ordering experience!