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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered via chat. Super smooth. Just checked and estimated delivery is in 2 days. Perfect.
I ordered the Bushwacker fender flares for my husbands 2013 Chevy silverado. Not only did I get them in 2days but they were packed with the upmost care! It was a great experience from the time I called them until I got the product. The sales associate was extremely helpful and so polite. The product was first grade as well. This was an early Christmas gift for the hubby. I give them An A+++++ rating! I will order from them again for sure and recommend them to all our friends. Thank You for such an amazing experience!
The guy I talked to, John, was very helpful and explained everything perfectly. There were no delays with the process at all and I received my order in a few days I will continue to shop here
I called to check on nerf bars and to see if they would fit my truck. The customer service rep. I got was Brittany Bright. She was super helpful and so kind. I needed to discuss with my husband, so she gave me her ext. And told me leave a message if she didn't answer, so I left a message. She called back quickly and got my nerf bars ordered. She is an awesome asset to your company.
Hi, Brandi thank you for providing feedback on your ordering experience!
Agent was very helpful in finding the parts I needed
The on line chat person was very helpful and handled my transaction flawlessly.
Always giving great service seems to be there to help the customer makes the process easy and quick and always returns calls thanks for great service which is hard to find now days.
Hi Steve, thank you for sharing your experience with us!
As a first-time customer, I was treated very well! Great experience purchasing my Gator Tonneau cover
Hi Ryan, we appreciate your feedback!
I asked a representative in the online chat for assistance, and she was helpful. She connected me to a fast and easy checkout.
Hi Kevin, thank you for sharing your ordering experience!
Meet or exceeded my expectations. Product looks amazing.
The back locking device for the cover is very flimsy. I have to play with it inorder for it to catch.
Hi Boris, thank you for letting us know about the issue you are having with your product. I have opened a support ticket with our tech support team. Please look out in your emails for more information.
I talked with Alex and he went above what I expected. He gave me a great deal.
Hi Jerry, thank you for your feedback!
I used the CHAT to speak to the customer service representative & was very impressed. She was able to double check fitment for my vehicle, & processed my purchase promptly.
Items shipped same day as well.
Hi Ryan, thank you for sharing your experience!
From start to finish this was a great experience! My sales person answered all my questions and assured I was getting what I was looking for.
I will be back!
Steve Larson
HI Steve, thank you for sharing your feedback!
Saw the item I needed on the web page but was needing additional information. Chatted with a customer service rep and received an additional discount when I ordered the item.
Placed order early afternoon and it was at my house 24 hours later!
Hi Randy, thank you for sharing your shopping experience with us!
I haven't received the products yet (arriving tomorrow 11/17/2021) but I am sure they will be great as I've had this product in the past. Super easy to buy online and the sales agent that assisted me was great to work with, making it painless. Will return if I need more products for me vehicle in the future! Thank you.
Hi William, thank you for sharing your shopping experience! Please let us know if you have any questions or concerns about your products when you receive them!
Very difficult dealing with live chat robots. I do not recommend using their live chat unless you are prepared to answer questions that you have already provided answers to. They need a quick option to enable the user to go directily to a live person on chat and eliminate the computer dweebs!
Hi Raymond, thank you for sharing your feedback on your order experience.
I bought a Meyers snowplow it was delivered very fast everything was there the package was on damage there was a set of lights that didn't arrive I called and it was taken care of immediately the lights are on their way in right as we speak thank you very much guys good job
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda we appreciate you taking the time to share your experience with us!