On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a Meyers snowplow it was delivered very fast everything was there the package was on damage there was a set of lights that didn't arrive I called and it was taken care of immediately the lights are on their way in right as we speak thank you very much guys good job
I called to order a tonneau cover for my Tacoma. The customer service agent was very helpful, answering all my questions. I was able to order it and have it shipped out the same day. It arrived in 3 business days as promised.
Best customer service delivery on time good price quality products awesome experience
Service agent listened to my problem and helped me resolved everything fast and easy. I like to thank RealTruck for their professional business ethics. Rare in today business world. You have made me a loyal customer of RealTruck. Thank you guys. Pat
I had an amazing experience all due to your sales Alex. He made it so easy for my first purchase and was able to give me a little discount thankfully! I will certainly be back very soon for another order and will turn to real truck for future purchases!
Got me to buy, leading me to believe I would get it in a week. Checking back today it will be weeks if not longer to get the product. I called today and customer service connected me with a supervisor who said she would check into the order and get back to me. She did not…I guess I'll cancel the order and get it somewhere else!
We ordered a rear seat cover according to our vehicle make and model but it doesn't fit. We can't seem to get an exchange or return. Not happy!
I ordered the wrong cover on accident, which only took 3ish days to be delievered and within a day of contacting them, I was contacted and after telling them the correct cover, it was delivered the very next morning. Everything was a very smooth process and the cover fits and looks great.
Excellent, the representative provided clear and precise information and identified the product
Service was very good, it helps when you can talk to someone knowledgeable, and helpful.
I came across a truck bed cover on your site while doing a casual search. Never did I expect to have the amazing experience with a friendly informative site and live chat interaction with someone that was authorized to improve on pricing. This was in fact a real person and not a chatbot that would answer useless questions. Michael was awesome taking advantage of the sale opportunity while ensuring that the customers expectations were met.
Always awesome, very knowledgeable and quick on making sure I was satisfied with my purchase
Hi Anthony, thank you for providing feedback!
Gwen is very professional... and very personable... and very knowledgeable - she was super helpful... you are glad to have her as an employee... thank you
A lot of mixed signals from customer service and it's easier to just purchase on your own without talking to the chat personal.
Hi David, I am terribly sorry you have a confusing experience. Please let us know what went wrong and how we could make it right.
Installed easily and fit perfectly! This utilized the installed track system that came with the truck to secure the cover. It took less than an hour to install.
Great buying experience and super quick on shipping!
Customer service was second to none. Product knowledge was great and the item was delivered two days early.
MY ORDER WAS TAKEN BY ALEX, WHO WAS KNOWLEDGEABLE ABOUT THE PRODUCT AND VERY HELPFUL IN PLACING MY ORDER. I RECEIVED PARTS THAT I ORDERED IN A TIMELY MANNER.
Not familiar with the thousands of options for a cover, I called and talked with an agent. Told him my needs and experience and he recommended a particular cover.
Upon arrival the box was opened at the end, but nothing was lost or damaged. Over-size box for the product, and not much packing inside, so contents were free to move about!
Not an experienced installer, but the instructions were VERY difficult to follow! Even had help from more experienced people, and still took 3+ hours to install. Tolerances on the fittings were extremely tight, and much force was required, especially on the rear of the truck.
A bit frustrating in many ways! We'll see how it works out!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark, we are terribly sorry for any miscommunication about the product you ordered. We are currently waiting on a response from the manufacturer and will contact you as soon as we hear anything.