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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The ordering process went real well, but I was disappointed to see Amazon is selling it for $451.60. Not as good a deal as I originally thought.
Ordering was easy, item was in stock, received it quickly and it was packaged nicely.
Great experience. Will buy from again.
Called customer service to get a few details about the gator truck bed covers, Keemar Ward was amazing. He took the time to find out details he wasn't sure of, he was so friendly and I felt very comfortable asking questions. We even had a laugh about how to pronounce the city I live in. Neither one of use will ever say Visa the same again. If I could give him 10 stars I would. Cover is due to arrive tomorrow & I excited to put it on.
Purchase experience was fast and easy. Found what I thought I wanted on line and then IMed with an associate that helped me confirm my needs and complete the purchase. So easy even I could do it! Received it yesterday and installed it today. Very happy with the product and the purchase experience!
My address was accidentally entered incorrectly into the shipping address by the customer service rep over the phone (my street address is difficult to spell). It was resolved quickly after the shipper denied to ship with no address populating in their system. They even expedited shipping for me. Will definitely be buying again in the future!
I prefer to call orders in. Experienced sales person helpful and fast. Definitely use again
I was not given a realistic expectation about delivery. I was told it would ship within a few days. Its been a week and no one can give a tracking number.
I was very pleased, The sales associate took time to call me and make sure it was the right seat covers for my car...
Customer service helped me make sure I was ordering the right part made it easy and simple. Thank you
Called and spoke with Donald, and I ordered several items for my Tacoma. Great customer service and very knowledgeable.
Great product that actually fits as advertised. Easy installation
M. Nemesis is the associate from Real trucks, his knowledge n courteous, really made on line shopping very simple. Thank you Sir, l was was refer from my buddy and Real trucks for a long time customer, highly recommend..
5 days after paying for a set of wheels realtruck emails saying they don't have and can't get them I said refund this all started on the 23rd it's the 4 the still no refund now I have PayPal involved. Don't buy anything from these jokers
Rosemary Stringer is very polite, and knowledgeable.
Hello, thank you for sharing your experience!
Still waiting for resolution on a couple of support tickets. Had great help from sales this time helping me obtain the correct item.
Hello Harry, thank you for taking the time to provide feedback on your experience. I will review your order information to ensure that you tickets are resolved in a timely manner.
Excellent experience with this company. Good prices and fast shipping on all items I have purchased. Will be buying more items for my F150
I made a purchase. Everything I say here I can support through emails. I was sent the wrong item. Things happen. For over 1 week I have been trying to get a return authorization. RealTruck keeps promising they are working on it but it has now been over a week. I am out $300 and I have the wrong item. RealTruck's customer service SUCKS! RealTruck takes your money, sends your the wrong item then won't assist you with the return. DON'T PURCHASE FROM THIS COMPANY!
Hello Tom, we apologize for the time it has taken to resolve this for you. This item was dropped shipped by the manufacturer, therefore the returns process needs to be done with them and we advocate for that. At this time we are waiting for the necessary information to move forward with providing you with a return label. Without this information it will delay or even deny credit for your return, this is something that we want to avoid with your order. I, as a consumer myself absolutely understand your frustrations. If you have any additional questions, comments or concerns please let me know. [email protected]
Friday: 3/25: Customer notified us of wanting to return, we have a 1-3 business day response time
Wednesday: 3/30: We requested information required for a return from the manufacturer.
Monday: 4/4: We notified the manufacturer again of the requested information
Excellent I don't need 50 characters to describe my experience... now let me get off here
Customer service in talking with Nick I found him very informative about the products I was interested in and help me choose the one I ordered. I will use him in the future for other additions to my 2020 Toyota Tacoma. Thank you for having hratr products
Very professional and polite. Knew the products. I will always get truck related stuff from them. Best prices,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello George, thank you for your feedback. We do offer a 30-day price match with authorized dealers of the product. I have submitted a price refund request to verify if you are elligible a refund of the difference.