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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very professional and polite. Knew the products. I will always get truck related stuff from them. Best prices,
Vary straight forward install. Steps are vary solid and don't hang as low as I expected. Thay were boxed up vary well. No nicks or scratches. Vary pleased
Great overall experience. The guy on the phone was very helpful and was very understanding. It was nice actually speaking to someone and not a robot or being on hold forever. For that I will be a customer moving forward. I have not received my item as of yet.
I was helped right away and got my order completed
Nice, professional, helpful team members
Making sure the customer is taken care of,
Awesome job
Everywhere I went online gave me the same answer, out of stock and nothing on order. Real Truck was totally different, having multiple warehouses having real inventory in them. No excuses, no " pandemic" supply chain bs. You guys are my new go to supplier.
Had a question via chat. I was ae to easily complete the order through chat.
Phone rep was quick and had good knowledge. This is my second positive experience with your company
The shopping was easy and it was easy to find what I thought would be the right running boards for our new to us Dodge Power Wagon. Unfortunately, our truck has an air ride suspension system and so the running boards I chose do not fit. Apparently, I am not able to return these to RealTruck.
I went on the website in search of a bed cover for my 2012 Toyota Tacoma Truck many choices. The website said if you have any questions call us, I did and Ashley in Sales listened to my questions / concerns and answered them all patiently and pleasantly.
The person that help me was very good as a sale person. Gave me options to what I needed. Very helpful.
Very cool and nice. Did it all by text and got a great price on the wheels I wanted. I have bought a few things from Real truck and I have been happy with everything!
I called spoke to an agent explained what I wanted even told the man what year make and model of truck I have and received the product missing the harness that plugs into truck after confirmation that it's included in the kit
Hello Don, we apologize for any missing parts that did not arrive packaged in the product box. We are currently working with you on a return.
Fast shipping and great product. Clean look and very sturdy running boards
My second purchase from RealTruck and another good transaction! Did a chat with a sales rep and he was able to answer my questions and work out a deal I was pleased with! Great company to deal with!
I ordered my steps from a sales representative which saved me time and money. Shipping was fast.
Messaging with repassenative was able to get a fair price deal. Very quick and easy follow thru instructions. Helped with my confidence in working with and trusting Real Truck.com.
Great and friendly service. Nick was very professional and polite and knowledgeable. Ordered my folding steps for my Dodge Ram 2500 truck. Order that Wednesday morning by 2:30 in the afternoon had a tracking number and will be delivered by end of day Friday. Will definitely be ordering all my truck needs from here. Thanks Real Truck for a great experience.
Husband had to call customer service. He answers all my husband questions. We were surprise how fast we got our trifold cover for his truck.
He shown the trifold cover to his sister-in-law and she brought one too. My husband install her cover too. It was easy to install.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexander,
Our records indicate that your item is a returnable item and a return label was provided to you today at 9:43 this morning.