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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Well informed and courteous experience. Questions were answered about the installation process as well as the best application for my needs.
A shout out to millennium c (customer service) for helping me order my cover. I just got it installed and am very impressed with the quality. Looks great on too.
We were told this item was in your warehouse in salt lake city Utah which is why we ordered it. We must have it for a trip we leave on in 3 days. Why did it ship from Missouri if it was supposed to be in salt lake city? Also why does it say partial shipped? We need the entire unit by Wednesday the 30th of March. Salesperson lied to get a sale.
I entered the chat room and within five minutes I had the best price and the model number I needed for my truck. Very user friendly. Very well done. Fast shipment, too. My order was shipped the next morning, even though I had just ordered my tonneau cover the previous evening.
The price i was given to pay via order ticket was not the price I was promised by the online web assistant. And there was no breakdown of the items i wanted to purchase on the order ticket for me to review before paying, just a final balance.
Hi Michael, we apologize for any price discrepancy, we will review the chat to ensure that the price you paid is what was quoted to you. We appreciate your feedback as it helps improve our services for our customers.
*Update: Chat transcript was reviewed and price on order refects what was quoted to customer. An Itemized order confirmation was provided to customer.
Had a? About what I was going to order. Seen they where open on Sunday n gave them a call. Very helpful n very friendly. Ill b dealing more with them
Friendly sales person and I think I might be doing more business with ya'll
Everyone at RealTruck is always so friendly and knowledgeable with my truck needs.
Your customer service was very knowledgeable and very easy to understand. He walked me through every step.
Easy to order and product was as good as advertised.
Product arrived within days, took less than an hour to install. Super happy!
Great professional help. Super fast shipping. I will purchase more from them in the near future. Great people do do business with.
I couldn't find exactly what would fit my truck online so I called in. They answered the phone fairly quick, found exactly what would fit according to my likings since the one I wanted wasn't available for my truck. He found me something better and gave me a little break on the price. Look forward to doing more business with this company.
I had questions concerning an item and if it would fit my application, the Chat member "Dale" was a great help and went above and beyond in answering my questions.
After ordering the wrong cover on my part, all the people I've dealt with were great and easy to work with. They made my transaction and cancellation as smooth as possible.
I ordered items on the phone rights parts, delivery was fast and parts fit prefect. Very happy!
The person i spoke to was very helpful with my order. The only problem is the parts are not arriving as soon as i was told they would be
Hi Louis, thank you for sharing your feedback. We want to apologize on behalf of our shipper for the unforeseen delays in your areas. If you have any additional questions or concerns, please let us know!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Duane, we apologize that your order did not ship from our Utah facility. At this time I am unable to determine why this happened, there could have been another order that went through right before yours, taking the last stock, and then it ended up pulling your order from our Missouri facility. Your order was shipped in two boxes, thus why it says partial shipped, the tracking most likely was not updated at the same time for each box. Our records indicate that you received your order on the 30th. Please let us know if you have any other questions or concerns.