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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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RealTruck sale assistance was great! Product arrived promptly. Packaging was very nice as the product came undamaged. Install of the product was very easy.
Great Service with a great Price.
Will be a return customer.
I clicked the order button and realized I had may have made a mistake. Difficulty checking what had been done. I called within 10 minutes and was too late to cancel even though the order had not yet shown up in the system. I corrected the order. Received the one I did not want. Paid for. And was then told they did not have the one I wanted (also paid for) and so I would get a refund. Received a shipping label to send back the unwanted mistake. Sit here with a $625 on the credit card, a product I could not cancel, no prospects of the product I want and RealTruck will clean up this little SNAFU and return my money at their earliest convenience or when it is sound money policy to move on. I still want the product but am inclined to look elsewhere.
Best priced intake around and even got more off of that price. I'll definately shop again.
Been overcharged on my credit card & a week later it still is not taken care of. Should have been taken care of immediately.
We apologize for the charge error. Since we were notified that you were tax-exempt, we waited until your information was provided and processed by the accounting team to refund the full amount needed instead of two separate refunds. We are sorry for the time it took to submit the refund.
Was very happy with the help I received. I just ordered the step waiting for it to come in so I can install it.
The help from the salesperson was awesome she answered all of my questions and was very helpful during placing my order.
Sales support provided simple explanation of product differences
Once Erin came online it was easy sailing. She sailed right through everything for me.
Hi Maurice, thank you for sharing your experience!
Screwed up the order, spent an hour straightening it out today
Hello Marvin, we apologize for any miscommunications that caused an error on your order. I want to be sure everything was resolved for you. Please email me at [email protected] Thank you!
I placed my order with a friendly person and the next my wife called me and said FedEx just dropped out floor mats off.
Purchase was made on 03/10, I realize that there was a 5-7 business day lead way to receive my order, here we are on 03/22 and not even a tracking number have I received. I did get an update telling me the delivery has been pushed back 2 times, but until now, nothing.
Hi Jayson, we apologize for the delay in the shipment of your product. Products for the Maverick are new and in high demand and unfortunately can cause delays in product availability and we can be slow to receive updates on inventory from the vendor/manufacturer for us to reflect this information on our site. Thank you for sharing your experience and we are working on resolving this for you.
I used the website and the chat feature. The guy on the chat feature helped me decide if I had a crew cab or a extended cab, that was very helpful.
The entire staff was helpful, polite and handled everything professionally.
Sales rep was very courteous and helpful. I'm sure I will be very happy with my order.
My salesman seemed to know exactly what I was looking for, he was friendly, accommodating, and he made sure I got every discount available to me.
My Amp steps had a fun ride in transit. They were damaged and ultimately returned and delayed. Amazing with all the chaos in shipping these days RealTruck was able to make it right. The salesman, John, insisted on checking fitment of my vehicle with the manufacture during my second order, even after I told him I had already spoke with a representative. Simply confirms they stand by their service and only fortified confidence in my purchase.
Thank you RealTruck!
Hi Jason, we try to ensure that your order process goes smoothly. Unfortunately, there were some small hiccups during transit that ended in you receiving an inferior product. Thank you for sharing your experience and happy we were able to resolve your issue.
The sales person was friendly and knowledgeable. My first chose wheels were on back order, luckily I had a second chose ready. The sales person quickly located them and walked me through the ordering process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Earl, we apologize that your order shipped before it could be canceled. A return label has been provided and we are waiting for the return on the item to process a refund. We have already submitted the refund for the canceled item