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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The sales person was very professional he answered my questions and helped me with the product. If all your personel are all like him you should grateful
The cover arrived in a reasonable time and was easy enough to install. It is just ever so slightly out of square with the front of the bed, and the front hinge point on the driver's side has a slight bulge. They lowered the price two days after my purchase, emailed the representative that I dealt with to see if they'd adjust the price but never got an answer.
Hi Robert, thank you for your feedback on your experience. Please let us know if you have concerns or questions about the product itself by contacting our tech support team. In regards to your price match, I did not see any open ticket in order to serve you in that aspect. I went ahead and opened oneup for you for our customer service team to review. Please allow a few business days for them to look into it as tickets are worked in the order they are received.
The Lady I spoke to was very knowledgeable about what i wanted to purchase, she was very nice which is almost unheard of anymore, you need to pay her well and keep her as your employee, i will be doing business with you again i'm sure, thank you.
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Overall quick and easy. Good price and great service.
I was going to order on line but ended up calling with questions about the running boards I was looking at. The rep that answered my questions was very polite and very helpful. I placed my order with him on the phone and received my order in just a few days. Had them installed and my husband is thrilled with the quality and appearance!
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I first bought the Gator vinyl cover to save some money as it was going on a truck we did not plan on using everyday, but after installing I instantly found it was not going to work for us. Customer service helped me get the cover returned and helped me purchase the Gator FX in the same call. I received a return label the next day, and the money returned to me in 2 days, and the new cover received the day after that. I'm very happy with the service received.
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For every parts I ordered I was sent the wrong ones 3 separate times and another 2 other times on other parts. And still have to send back mud flaps because they were the wrong size as well.
Hello, we deeply apologize for any miscommunication with your orders. We were able to determine the wrong parts were ordered due to the wrong vehicle description given. We should have definitely confirmed the vehicle information during the 1st replacement process to ensure that you did receive the correct items after the correction. We are currently working on your refund for the mud flaps.
Glad my wife found this site, seems they have everything I was looking for, thanks for the fast shipping with tracking numbers.
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After I searched the website, I clicked "chat" and was helped by someone named Kaitlyn. She found quickly the seat covers and the color I had search for. She took information needed, and I was able to complete the purchase fast.
Thank You, not all live chat rooms work so professionally and efficiently, truly appreciated!
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My email /acct was blocked for fraud without reasonable reason. And without telling me. I had to make A LOT of calls to be made aware. Ended up ordering and paying through PAYPAL! Completely unnecessary. Will see if my item will be delivered in good condition.
Hello, the safety of our customers' information is a high priority for us and we have security systems in place to prevent fraud. In rare instances, it will reject an order for fraud when that is not the case. We apologize for any inconvenience this may cause you. It looks like the order you placed through PayPal has shipped out and on the way to you. If you have any additional concerns or questions, please let us know. We appreciate your feedback as it helps us better serve our customers.
Was very happy with what I got like I said I'm not done yet keep up the good work and thank you
The purchase was made easy by the representative from RealTruck. I just answered a few questions and my tonneau cover is on it's way
Hey, we are happy to hear your shopping experience was a success!
Easy, quick, and professional. Knowledgeable and quick to answer, easy to pay. Good experience
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I was so pleased that I bookmarked the website and put the contact information into my phone book, so that I can do further business with you all thanks again. The man that helped kept working hard to solve my problem because my request was a little different and I really appreciated his attention to solving my request thanks again
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I placed the order for running boards and the next day received an email that my order had been canceled due to not being able to get them. Would have been nice for the item stock quantity to be updated on the website.
We have to thank you for your feedback! Your opinion matters to us in order to help improve our services for our customers. Please let us know how else we can assist you.
Staff was very knowledgeable everything on very smoothly answered all my questions great job
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Woman who worked with me was knowledgeable, friendly, helpful and took my order verbally so I did not need to go back to site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank, thank you for sharing your experience and we appreciate your business!