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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Been waiting almost a month for a set of rims. I have called numerous times to check the status and still waiting.
Shipping a little slow other than that I am satisfied
We have to thank you for your feedback! Your opinion matters to us in order to help improve our services for our customers.
Everything went smooth, shoping, chatting with salesperson, ordering and receiving product in good condition.
Very professional Very polite no problems treating with respect very pleasant working with you
I wasn't sure what I wanted any help me through the process and picked up the best product for my truck thank you
Very helpful went above and beyond. Easy to understand. Explained everything from order to shipping arrival time etc.
Victor eased the entire process. He went above and beyond to make my purchase happen and it felt seamless If it wasn't for him, I would have gone with Auto Anything for my purchase.
Ordering my two tonneau covers went smooth but when it came to changing my billing address and delivering address to my new address the sales person only changed my billing address and not my delivery address. My shipment is being delivered to my old address. Fed-ex sent me my tracking saying it was being delivered to my old address today. Very disappointed in what they call their expert sales staff.
The sales process was very quick and easy. The representative in the online chat answered my questions, sent a link to see if was what I was interested in, and the processed the order himself.
Super efficient and knowledgeable! I had my questions answered and order placed quickly.
Nice people. Easy ordering. All my questions were answered.
Was able to talk with salesman about a couple different bed covers, picked the one I wanted. Had it bought, shipped and on within 4 days for a price cheaper than a major online company
Very nice gentleman spoke with us at helpdesk very good my husband was so happy!
The staff at real truck the very excellent job of describing parts that I was looking for thank you real truck
Paint or glue on the side rail had a large blemish. The plastic reinforcement for the attachment bolt knobs was already cracked. My expectations for an expensive cover were not met.
Hi Jason, we are terribly sorry for the condition your item arrived in. I have opened a support ticket so we can come to a resolution for you.
Sent a chat message to mike. He made sure I got the right product. And sent me a link. Couple days later I had my product. 10/10.
The ordering process went real well, but I was disappointed to see Amazon is selling it for $451.60. Not as good a deal as I originally thought.
Hello George, thank you for your feedback. We do offer a 30-day price match with authorized dealers of the product. I have submitted a price refund request to verify if you are elligible a refund of the difference.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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