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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Customer services was excellent, very patient and understanding. They took the time to make sure we got what we were looking for.
Every thing was great with the sales person Samantha she was very helpful. The only problem is the item was damaged by the delivery service and has to be returned for replacement.
I purchased running boards for a recent
Ly acquired suv. I used the chat for information clarification on part number, shipping and price. When I decided to make the purchase the chat rep assisted. I received immediate confirmation and delivery was within the timeframe established. I would return to Realtruck the next time I am considering an accesory purchase.
We're thrilled to hear your order was a complete success!
My Experience was really good, Quick and Easy,
I find it somewhat annoying then I have to use 50 characters.
Thank you for your support!
Wayne did a great job finding the rim I needed, even if I couldn't give him much information.
Thank you for sharing your shopping experience!
Ordered the incorrect setup, called them to get it sorted and they helped headache free. Not to shabby.
Glad we could help, James!
Gentlemen was very professional, made things very easy to order.
We appreciate the feedback!
Sales person was very knowledgeable friendly and helpful. I will definitely order again from your company.
Thank you for your support!
Customer service, while placing my order, was extremely helpful and knowledgeable regarding their product. My order came quicker than I expected and was very easy to install.
We're happy to hear that your order was a complete success!
Alex was extremely courteous and knowledgeable and went out of his way to make sure I was getting the right product for what I wanted to accomplish with it.
Thomas, we really appreciate your support and review!
Steven S. Put up with me asking 1000 questions, helped make sure realtruck woukd be lowest price, and my back and forth on to buy or not to. Overall one of the top experiences had buying aftermarket items.
We're happy to help, Rodney!
Ordered on thur received on sat fast shipping missing part notified mon shipped same day
Thank you for sharing your shopping experience!
Thank you for your support, Chris!
Nobody contacted me. They just theybwoukdnt change the address. Wouldn't contact the sender either to return because address couldn't be changed. This address change was submitted well prior to shipping but you shipped it anyways.
Hello Caleb, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can help.
Ordered with no issues and received in timely fashion
Very helpful to get the right size. Fit and finish very easy as described looks great thank you real truck
The bed rails were a perfect fit for my 2004 Ford Ranger. Put them on within an hour.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffery, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. In order to better assist you with any of your concerns, please provide me with your email or order number.