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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The bed rails were a perfect fit for my 2004 Ford Ranger. Put them on within an hour.
Buying process was very easy! I received help from an associate (Tara) and she was very helpful on my purchase.
Easy, professional and got my stuff In two days. Easy payment and appreciated my military discount!
They were able to match me up with the right cover for my vehicle. He was very pleasant and easy to talk to. Very concerned about my question and very good customer service. Thank you
Fast and easy. Online was fast. Had grille guard i needed and shipping is fast.
Got an email saying it was backordered and cancelled, so I ordered a different one. Then they sent me shipping confirmation, and emails asking for more payment for freight. Now they're saying I can't cancel it because its en route. Now I have to wait for it to show up, then go through the whole return process.
I visited the website after reading many great reviews. I chatted with Kevin, who not only was a great help in answering all my questions, but also offered a very good discount. Kevin made the entire experience a very good one. I received order confirmation immediately and shipping notification a short time later. I'm looking forward to my Gator FX Tonneau Cover to arrive in 2 days!
Customer service was very nice and knowledgeable of the cover I was looking for to place on my truck
Broken bug shield box seemed to have no damage so I wonder where the damage occurred maybe the packer?
Hello Kenneth, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. We appreciate your feedback and see that your package has been delivered.
I received the cover the next day after I placed the order!
Kevin D. Was very helpful to ensure I was ordering the correct part number for my 2021 Ford explore.
This is the first time in in a long time that I have dealt with FedEX. Gotta say... it was a pleasant experience. Driver was kind enough to help this 70 years old woman with a very heavy and awkward package.
Awesome customer service. Speedy delivery. Product was amazing
Very satisfied!
A real person on the phone, with knowledge about the product they were selling and very helpful on choosing which products find me in my needs
My experience was perfect!
Victor did a great job of recommending the right cover for my truck then actually got me a discount.
Also, shipping was amazing... I received it the next day!
Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Grant, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.