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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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My experience was perfect!
Victor did a great job of recommending the right cover for my truck then actually got me a discount.
Also, shipping was amazing... I received it the next day!
Thanks
I needed a replacement part for my tonneau cover. The customer service was great and I received the part in a very timely manner.
Easy to order, easy to talk with someone. Nice product. Slight damage but easy fix. Missing 303 lube, but difficult to get. All in all a nice purchase, quick shipping. Would order from here again.
I ordered several items but one item was wrong, that items box was in bad shape when I got it. So to return it I had to Redbox it. Then I had to pay for another one or wait for the lengthy process of returning the wrong one before the correct one to be shipped. All this because one of your people send the wrong part. But life goes on.
Ordered the Gator folding soft cover. Prompt shipping, and the cover fits great. Very satisfied customer.
Bought a dash mat after speaking with a representative via online chat. I believe the price was very reasonable and the dash mat arrived and fits my truck perfectly. Will use this site again for other truck products as needed.
Very fast shipping, customer service was very helpful in picking out the right product.
Everyone I contacted and spoke to were very knowledgeabe, and worked diligently to answer all of my questions... and I look forward to turning to your business in the future. It was my pleasure!
Mike
He was helpful patient and informative as I was completely out of my element
Simply put, very speedy and Awesome!
Will order from them again.
Ordering process over the phone was professional and efficient.
Initially was unable to use the Real Truck purchase window, but with the real human, from Real Trucks I was able to process the order and get it delivered in record time.
Every time I order something it gets sent to the wrong address I have two addresses I clarify it need to go to a certain one but yet it gets shipped to a different one.
Hello Joseph, we are terribly sorry to know about your frustrating experience with our company. We would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can make things right.
I was helped with great customer service and prompt responses to my needs. You have earned my business.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike, I am sorry that your product arrived damaged. So that I can investigate further, would you please send me your email, support ticket number or order number so that I can help find a resolution for you?