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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Every time I order something it gets sent to the wrong address I have two addresses I clarify it need to go to a certain one but yet it gets shipped to a different one.
I was helped with great customer service and prompt responses to my needs. You have earned my business.
Very friendly and knowledgeable about the products I was inquiring about.
I was calling to find out about a part and ended up buying it because of the help I got Thank you
I ordered a gator roll up cover for my 2022 Silverado, the cover fit well and the customer service was excellent.,
Delivery was not complete, mounting bracket are missing.
I’m sorry to hear that your product was missing parts when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
Very easy ordering on line, excellent sales person that provided accurate information (product description) and super quick shipping, ordered on a Monday and received (installed) on Wednesday same week. The Ionic factory style running board looked great, was simple to install and is sold at a good price point. I will use RealTruck again!
Helpful, knowledgeable, fast service with great pricing, free shipping, and always in stock items!
Sales person was very helpful. Completed the buy transition with no problems.
It was very easy to speak with someone and purchase my Du-Ha under seat storage box
Awesome place to buy parts and sales people are great to work with
Very helpful customer service.
Suggest that a confirmation email be sent to customer after purchase.
Will order from them again great to deal with on phone or computer
I ordered step rails for 2022 colorado and got for Tahoe did not fit in anyway. Called them had to buy and pay for the right ones and said I would money back after I send them back, their mistake at my price.
Hello Tim, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!
I was told my order would be delivered in 48-72 hours and now I find out it will be over 10 days
Hello, I apologize we were not able to fulfill your order in time for your needs. Please reach back out to me with some details about your order such as order number, email, or support ticket number so I can help.
I finally got the right running boards for my van.
I saw this product online and chatted with an agent. They gave me a great price and the product arrived before expected!
After ordering the running board steps with your online chat person I received the running boards with instructions that said "hardware not included" Never once was I informed that the hardware would be sent separately. That would have been EXTREMELY helpful information :(
Hello Tracy, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so I can help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph, we are terribly sorry to know about your frustrating experience with our company. We would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can make things right.