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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered my Nerf Bars on Friday. I received them on Sunday. I installed them on Monday in less than 90 minutes and only used one wrench. I'm very happy!
Tried to order online but was unable to complete order so I had to call in and order. Spoke with Butch who was very helpful with getting the order information, but I guess he misunderstood how I told him to spell my son-in-law"s name and his address. Should have been Mario Rivas, but was spelled Mario Ravis. His address should have been 132 Brookhollow but was sent as 132 Brook Hollow Street. May be minor details and apparently he got it ok today... we'll see when we get to our son-in-law's home and examine the package. Other than that, so far, all is well and we appreciate the fast delivery.
Alex Elder gave me the best advice on which exhaust system to get. Alex listened to what I was asking for and he recommended the Flowmaster thunder. I just installed it and its exactly what I wanted. Perfect
Used the chat function to make sure my application would be an exact fit. Representative was very good at clarifying my ride to ensure I got the right running boards for my truck. Handled the order all thru chat and placed my order on a Friday and running boards were truck shipped to my door by Monday afternoon. Amazing sales, support and shipping!
Rose was a tremendous help. Got what I wanted and set up quick delivery.
I was verifying that the accessories I was interested looking at for my 1999 Ford Ranger would fit a 23 year old vehicle. The representative looked up the data and confirmed that all the selections of the bed cover and tailgate lock would fit. He took the order over the phone and completed the purchase in just a few minutes. Ordered the parts on Thursday and the bed cover arrived on Saturday. That's FAST shipping.
Received great customer service when placing my order for a new truck bed cover. The sales representative new their products and assisted me in making the right choice for my truck.
I should receive my order soon. Otherwise, the staff was helpful and knowledgeable and pleasant.
Kip made my experience great. I was able to order what I need it and Kip kept me inform of the process. Thanks Kip
Great staff- very knowledgeable, and took care of all my questions.
Was able to order easily and had the need to speak to customer service to adjust shipping info. The experience was flawless. Easy to get a person on the phone.
The sales person that helped me was friendly and efficient. I hate to pay full price but the item I wanted was the same cost at every vendor I found. So, I simply asked if I could get a coupon or a discount. My wish was granted and now I feel good about my purchase. Thanks RealTruck!
Called in to place a order. The sales guy was super friendly and very helpful. Made the transaction super easy. Bought my items and expected to see them in a week. The items showed up 48hours after the order.
They did all of this in the middle of a hurricane.
Thanks for the great service!
Robert J promised that the seat covers we ordered were in stock and ready for delivery. We received the front seat covers and now we find that the back seat covers are back ordered for weeks. Not happy and we feel like we were taken advantage of. Time was of the essence and now we are stuck waiting. Very disappointed
Great customer service and product fit and looked great. FedEx Shipping could have been better. Had a FedEx truck show up at my house for the my delivery parked if front for 5 minutes and left. Got my delivery the next day.
I was told the part I ordered was in stock and being shipped out today but it wasn't in stock and it's taking me for every to get my refund
Great phone, delivery within 3 days. Easy install. Love it especially for the price.
Quick to answer the phone, very knowledgeable, and my order arrived ahead of time!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dusty, I apologize for the less-than-stellar experience you had with our sales agent. Thank you for bringing this to our attention, your feedback helps us improve the service that is given to our customers.