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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I chatted with I believe Nate and was inquiring about a discount code unfortunately didn't have one but he was able to give a discount gave part number and ordered real quick which was nice just hoped it would come quicker than a month
I have to say that the sales guy (I think his name was Don working from home in Florida during the hurricane) was absolutely awesome. He helped me tremendously, to get the exact part that I needed, and I ordered it yesterday and it is on my porch today! I am incredibly please and if this is how you guys to business, I will certainly be buying parts for my truck, from you in the future. Again, thank you very much!
Knowledgeable courteous and quick service.
My sales person was able to verify product fitment for my very first pickup truck (the new all electric 2022 Ford F150 lightning). Thank you Greg for welcoming me into the trucking community.
Chris was extremely knowledgeable with a great personality. He worked with me to make sure I ordered the correct item.
I would recommend your company if I hear of someone looking for a truck cover.
I used the Live Chap to make sure I ordered the correct product for my Truck and Victor was great help and shot me a discount right on the spot! Will be back to buy more stuff for my new truck from these guys for sure!
Used online chat on the website. Chris helped me and answered all of my questions. I looked at multiple videos on covers and kept coming back to the X4S. My cover shipped same day of purchase. Waiting to receive it and install on my Chevy 3500 High Country. Used PayPal to make purchase and Chris made the process easy. I am very happy with the entire purchase process. Thanks Chris!
Shipping was prompt. The product looks good even the installer was impressed
From the website, I was directed to chat. That made a real difference because a customer service rep. Took me through the final process. Order went through quickly and shipped before the end of the day. Pretty seamless.
Called Real Truck Sales and ordered one pair of Driver and Passenger Door replacement chrome molding. The sales representative was very helpful in making sure I ordered the correct parts for my vehicle.
Did my purchase online through a chat with Victor. Victor was awesome! He answered all questioned quickly, unlike typical bot.
Make things incredibly easy to take my money. Decided to take the Bak Box as well with the Bak FlipMX4 because he made me such a deal
Great
Don't have time to write much. 50 characters? Why this is crazy
Was ordering a certain truck rack and wanted to know if it was compatible with my existing hard roll roll cover. Used the chat feature and the rep not only assured me of the fit but completed my order with an extra discount!
Robert J. Was extremely helpful and made my sale extremely easy. Can't wait to get my tonneau cover and out it on my truck. Thank you very much will be shopping with Realtruck again in the near future!
The process was smooth I have received the confirmation email and tracking number and once the product arrives I will install it and enjoy it
Person I spoke with was very knowledgeable and pleasant to work with
Service rep did a great job with my order. Will check with them in the future.
The Wheels On your site are way over priced for the Quality!
Poor Packaging, Extremely poor quality!
Whach out! This product is a total waist of time and money...!
I ordered a set of wheels for my truck for a show that I had coming up. I called them three times over the next 15 days because my wheels hadn't shipped and I told them clearly the date that my car show was on. Each time I spoke with them they told me the wheels were not back ordered and were just waiting to be shipped. 3 days before my show they told be the wheels had actually been back ordered the whole time and cancelled my order forcing me to forfeit the car show. I am extremely disappointed and feel lied to. If you want honest customer service and a stress free experience do not buy from this website.
Hello Keeton, thank you for providing feedback on your experience. We strive to provide as accurate information as we can for all products, but it looks like we have dropped the ball for this item. I have sent this issue over to the correct team so we can resolve it and prevent this for the future. I am truly sorry for the inconvenience this has caused you.
Realtruck sells parts they dont have or the staff is lazy and cant ship what they took my money for. Please give my money back
Hi Rach, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number or support ticket number so that we can help asap.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number or support ticket number so that we can discuss this further.