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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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This is my second large purchase with RealTruck. I called to place my orders both times instead of using their web site. There isn't anything wrong with their website, I just like talking to a real person. The sales agent was very professional, and helpful.
Ordered a pair of running boards for my 4Runner, Running Board Warehouse and RealTruck have great customer service! Return customer and I will be back in the future. Thank You!
Was happy with the experience ordering on your website and will use it again.
Our experience was handled very professionally. Will use RealTruck again.
I was wanting to order a new complete grill for my Dodge Ram 2500 4x4 ST 6.7L Diesel. I used the chat to ask some questions, and the person I delt with, Will answered all my questions before I placed my order. He went above and beyond to help answer all my questions. I can't wait to receive my grill and get it installed on my Truck. Thank's again Real Truck I'll be a returning customer for any parts or accessories I might need.
The salesman explained the questions I had thoroughly and he was very helpful with ordering the right truck box cover I needed.
I just want to say that I ordered the hitch and it said at the earliest I would receive it would be October 14 to the 16. Then when I paid for it it said updated delivery Oct 26-31. I could not wait that long because someone was storing it for me. I had to get it out of there. I called Angela at Real Truck and she listened to me and said she'd take care of it and take care of it she did. It arrived that same day I spoke to her. Impossible, how did that happen? I give Real Truck on a scale of 1 to 10 a rating of 15. They take care of their customers. Which by the way is a lost art nowadays. Thank you so much Angela and Real Truck.
Very happy with the sales rep. Explain the site was safe to pay online very satisfied. Will recommend an order again in the future. Thank you
Great price, ordered it, shipped out same day. Helpful customer support.
I called into Real Truck to verify an item would fit my vehicle. The person was very helpful and knew exactly what I was looking for. He made the process very esy and when I asked if there are any discounts or coupons available, he gave me 15% off.
My sales agent was very knowledgeable and resolved my concerns quickly. Thank you for employing quality people.
I called in my order. I was told the shocks were in stock. My next notification was a refund notice.
Hello Allen, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process. That said, pease reply back with your order number, support ticket number, or email so that I can escalate your refund for you.
Person I chatted with was very helpful and took care of my question!
It was a pleasant experience talking to someone that seemed to know what they were talking about and getting me the right part for my truck good job
Quick and easy to deal with. My product is on its way
Called on Friday and had headlights and taillights by Monday. My truck is a 2019 Ram 3500 hard to find good looking lights without waiting for forever.
Found the best deal for seat covers at RealTruck. Worked (on-line) with Steven M. In order to get the correct size and configuration for my vehicle. Outstanding agent to help you through this process. Would highly recommend RealTruck for all your truck accessories.
I love the look of this cover. I did my first test on my tonneau cover after installing it. I drove approximately 5 miles in a downpour of rain and I had a few streams of water trickle down the front of my bed. I decided to readjust and reinstall the cover to see if I could get a better seal. I'll let you know next rain if I still have those issues.
Customer services was excellent, very patient and understanding. They took the time to make sure we got what we were looking for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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